We got to New York late and when I got to the room I was surprised how neat the room is. It's small but I thought everything was cleaned. All the windows were shut and not one time did I opened the windows. I turned on the air conditioning all night. Anyway, the next
morning before we checked out. My son peeped into the I've bucket. He was like mommy there's a bug in there! I looked in it and there sure was a disgusting centipede looking bug in there. So, I took a picture and decided to show the front desk clerk so he can tell housekeeping to get rid of it for the next guest. You know because the next guest may not be nice as I am. Anyway, he cut me off as I was showing him the picture and asked if I opened the windows. I was like no. He then continued to say that If opened the windows thats how the bug got in. First off, I did not open any windows and second you never make the customer feel like its their fault. NEVER. I've been in the hotel business and I know that a major no-no. I told him look I'm just showing you this picture so you can tell housekeeping to get rid of it. The bug did not bother me. He cut me off again saying yeah yeah and mumbled something. Okay, that's one of the worse customer service ever. He was rude and very brash and not friendly. He seemed unhappy when I went up to the front desk. I have no idea what his name is because they did not change out the manager on duty sign from the night before. I can you all that he's a bit heavy set and wears glasses. Look I was being nice...like I said the next guest may not be and will probably demand a free night stay.
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- Also Known As:
- Days Inn Elmhurst Hotel Elmhurst
- Hotel Q New York Elmhurst