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“Good accommodations, but not worth the price”

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Holiday Inn Elmira Riverview
Ranked #1 of 5 Hotels in Elmira
Certificate of Excellence
Leesburg, Virginia
Level 6 Contributor
225 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Good accommodations, but not worth the price”
Reviewed 22 July 2014

I stayed here for my high school reunion and grew up in the area. This hotel is in a not so great neighborhood, but I felt safe the entire time I was there. The rooms are updated and were clean. The staff that worked the reunion were friendly and helpful. I didn't eat at the restaurant since my family was close by. My biggest complaint is the cost. So NOT worth it especially for Elmira. I know they are gearing it towards the wine country crowd, but location is not appealing if you're not doing a wine tour.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank HBH2336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 28 July 2014
We appreciate your comments regarding your stay at the Holiday Inn Elmira. We are glad you enjoyed your accommodations and the reunion party. We hope you will stay with us again when you return to the Elmira area.
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207 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Columbus, Ohio
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2014

Rooms were very good and clean. Good value for a stay. Worst restaurant staff.
We had purchased the breakfast package while booking the room and when we got to the restaurant in the morning at around 9am and got out at around 11am. the wait to get seated was close to 30min and another 15min to take the order and 30min for the order to be served. The staff working in the restaurant were extremely haphazard and had no value for people's time. The waitress would take the order of 4-5 tables at once and quite obviously brought us the wrong order. When we asked for a coffee refill, it took 15min and a 2nd waitress to get it. Although it was a holiday weekend, the restaurant was barely half full and not many tables were taken. So, that doesn't explain the delay and inefficiency of service. But the bright side was, the food was quite good. So, if time is of essence, skip the $10 for $20 breakfast value package and eat else where.
I would stay in this hotel again, just not go to the restaurant.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rak_the_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 27 July 2014
Thank you for taking the time to share your feedback regarding your stay at our hotel. Guest satisfaction is very important to us and we take all feedback very seriously. We are very sorry you encountered some issues with the restaurant, we have reviewed your comments and will use the information to improve our hotel for future guest. We are happy you will stay with us again and hopefully give our restaurant another chance.
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Charlottesville, Virginia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

Upon arrival, we found that the only "pet-friendly" rooms they offer have two double beds. Our room was in an older building and smelled very musty,damp and mildewed. It appeared to come from the air-conditioner, even though it was off when we walked in. The humidity in the room was so high that when we payed down the sheets actually felt wet! The night desk clerk warned us that "we ARE the only pet friendly hotel in the area", as if to say take it or leave it. Next morning the front desk clerk was apologetic and offered to move us to the other pet friendly room, so we thought we'd try it. We entered that room and smelled the same mildew along with cat urine, so we checked out. We moved to the Candlewood Inn in Horseheads where they DO accept pets and also offer king suites in beautiful updated rooms for the SAME price.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vikmb2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 15 July 2014
Thank you for taking the time to review our hotel. I apologize that we were unable to meet your expectations. We do take all customer feedback very seriously and will definitely review your comments to help us serve our guests better in the future.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

I was recently part of a wedding party, and we booked the lounge for our rehearsal dinner and we're told it was okay to bring outside food. When we got there the bartender rudely told us that we couldn't, after it was already okayed, and that we would have to move. We we're put in this tiny meeting room, not a very nice place to have dinner. The next day on the date of their wedding we booked the same lounge for the afterparty, and some kids around 20 years old we're rudely told by the same idiot bartender that they could not play pool of they were not 21. That is just ridiculous. There is no law that says that, and playing pool is not going to get someone drunk. Then he talked to his manager and she said that they could play. This male bartender obviously wanted to upset the whole wedding party and bride and groom. He caused nothing but problems. The floors were sticky and unclean. Lastly, the man was IDing everyone who wanted to buy alcoholic drinks, and took the brides (27 years old) parents word that she was of age because she forgot her ID. Yet, the man was SO RUDE about taking the grooms Parents word (he forgot his ID too) that he was 21 and WOULD NOT SERVE HIM. The groom is 26 and he would take the brides parents word and not the grooms. I'm sorry but that is so rude and contradictive. The man caused problems and the hotel service was not nice, and upset the bride and groom. They want you to pay money to get a continental breakfast. I would rather go somewhere else and get breakfast.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lindscolon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 15 June 2014
Thank you for your feedback regarding your stay with us. We are very sorry your experience was less than satisfactory. Guest satisfaction is very important to us and we take all customer comments very seriously. We will be following up on your comments which are very valuable to us and will help assist us in our constant efforts to improve our service.
Thank you for staying with us.
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Goffstown, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

We had a terrific experience at this hotel! The entire staff was so pleasant, helpful and friendly. The rooms were clean and comfortable and the pool was wonderful! The only complaint I have is that a double sink in the bathroom would be nice.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 15 June 2014
Thank you for taking the time to share your thoughts about your stay at the Holiday Inn Elmira. I appreciate your compliments regarding our staff and will definitely share them with the staff. I hope we will have the opportunity to host you again soon!!!! Thank you for staying with us!!
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surrey
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 May 2014

Pleasant stay. Brilliant front desk service by Both receptionists. Food was copious and well cooked, the room was clean and comfortable and the pool was a welcomed bonus for our daughter . We enjoyed our stay and as far as Holiday Inn goes.. This is one of the best one you ll stay in! Thanks to all the staff and best of luck in the future.

Room Tip: Ihg members reward scheme and wifi worth looking into
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bellamacca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 2 June 2014
Thank you for the very nice comments regarding our hotel and staff. We so happy that our hotel exceeded your expectations and that you were able to enjoy the restaurant and the pool. We will definitely make sure your best wishes are passed on to the staff!!!
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Cincinnati, Ohio
Level 6 Contributor
253 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 16 May 2014

This is your basic Holiday Inn. There seems to have been a relatively recent renovation. The room was quiet, clean and comfortable for sleeping. The air conditioner was a little loud and seemed to make the room a little damp. Breakfast was pretty mediocre, but I had a coupon for $10 off so it ended up being free. The hotel is on the expensive side for what you get.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skline2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila T, General Manager at Holiday Inn Elmira Riverview, responded to this review, 21 May 2014
Thank you for providing us with your feedback on your recent stay at our hotel. I sincerely apologize that we feel below your standards on some of our services and amenities. Our main objective is to provide every guest with an exceptional stay and I am sorry we were unable to do that for you and we will review your comments in an effort to improve our hotel. We hope that you will consider giving us another opportunity to host you!
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Additional Information about Holiday Inn Elmira Riverview

Property: Holiday Inn Elmira Riverview
Address: 760 E Water St, Elmira, NY 14901-3317
Phone Number:
Region: United States > New York > Finger Lakes > Elmira
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Elmira
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Elmira Riverview 3*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome to the Holiday Inn Elmira-Riverview, completely renovated in 2012. Nestled in the heart of Mark Twain Country the Finger Lakes region, you'll find this friendly, full-service hotel a convenient location that will make the most of your valuable leisure and business time. Our hotel is located just minutes away from downtown Elmira, its business district, and many local area attractions. An Excellent Business Location! The Holiday Inn Elmira Riverview is conveniently located to such fine companies as Kennedy Valve, McWane International, Elmira College, EmHart Glass, FM Howell, Airgas East, Elmira and Southport Correctional Facilities, and many others. Great for a Vacation Getaway Our hotel provides an excellent location while visiting any of Mark Twain's historical sites, the Finger Lake Wineries, the Corning Museum of Glass, Watkins Glen International Raceway, and other historical Elmira attractions. Great Amenities and Service! Our friendly and professional staff looks forward to welcoming you to our wonderful hotel. We offer a full array of full-service amenities and services such as Free Wired or Wireless High Speed Internet Access, Flat screen TVs in all of our guest rooms, Indoor swimming pool, Anthony's Restaurant and Lounge with Live Entertainment on Saturday nights. The Holiday Inn Elmira, your home away from home!!! ... more   less 
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Also Known As:
Holiday Inn Elmira Riverview Hotel Elmira
Elmira Holiday Inn

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