On 8/31, my husband, 3yr old, and I arrived at the Wellesley Inn. We arrived early, around 9am from an overnight flight . Although there were only eight cars in the parking lot, we were advised by a very rude desk worker that we would need to wait until the official check in time of 3:00, because there were no clean rooms available. I understand the policy, however never have seen it enforced if rooms were available. I even offered to pay for that day! We called both Travelocity and the corporate Wellesley Inn and amazingly the rude woman yelled that now she had a room available. Also interestingly, corporate Wellesley Inn confirmed that the hotel was, “nowhere near capacity and had plenty of immediate availability”!
After slamming the keys at us, we drove around to the back to enter the room. The rear entrance door was in complete disrepair, and although one was to use the room key to enter, the door simply opened. The hall inside smelled terribly of urine and there were what appeared to be urine stains on both the walls and carpeting. The carpeting looked to have not been vacuumed in a very long time and was not lying flat, so my son tripped. We entered the room to a distinct awful smell. The room’s refrigerator was filled with ice, so needed defrosting. The top of the refrigerator had something brown on it that seemed to be where the smell was coming from. The chair had a large stain that was unsightly. The closet doors were off the track and covered in something sticky. The bathroom was in total disrepair. It included ceiling paint falling down; large cracks in the walls, a toilet that was leaking so badly that the water had reached the center of the room, sticky stuff (maybe lipstick) in the sick, mirror and walls! We touched nothing and immediately called Travelocity. After much time on hold, we were told that as long as we left immediately, the hotel had agreed to refund all money for the 4 reservations. We returned the room keys to the front desk and inquired about the refund. Unfortunately Travelocity could not assist us in finding another hotel, so we quickly found the Hampton Inn, Elmsford and the same price and clean!!
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- Also Known As:
- La Quinta Inn And Suites Elmsford
- La Quinta Inn & Suites Elmsford Hotel Elmsford
- La Quinta Elmsford
- Elmsford La Quinta
- La Quinta Inn & Suites White Plains - Elmsford New York - Westchester County