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“Only one elevator”

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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Only one elevator”
Reviewed 3 September 2013 via mobile

This hotel is pretty nice. All employees are pretty nice. The hotel only has one elevator. This is a major flaw. The service staff are forced to wait for guests thus causing I am sure serious delays in service and they really need to consider adding an elevator. Major lengthy wait times for elevator. The rooms are nice and the suites are AWESOME with awesome view and floor plan, spiral staircase, and jacuzzi with views of entire area.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 15 September 2013
Dear Elysaght,

Thank you for taking the time to share your experience on Tripadvisor.com. We are delighted to hear that you enjoyed your stay. Please accept my sincere apology for the elevator service during your stay. It is not typical to only have one elevator.
I am glad to hear that you enjoyed our newly renovated rooms. We look forward to hosting you on your next trip to Woodcliff Hotel & Spa.

Best regards,
Rick McKeown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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505 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Pittsburgh
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 September 2013 via mobile

We always stay here on our way home from Vermont on Labor Day weekends. A lovely place, moderately priced. Though mainly a golf course, there is a pool and a wonderful spa for massages etc. Food is magnificent, especially desserts.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamrw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 15 September 2013
Dear Pamrw,

Thank you for taking the time to post your comments on Tripadvisor.com. We appreciate that you shared your experience and enjoyed your stay with us.
We look forward to seeing you on a future visit.

Sincerely,
Rick McKeown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodcliff Hotel and Spa

Property: Woodcliff Hotel and Spa
Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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