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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Reviewed 21 September 2013

  • Stayed: September 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank JackWeisenborn
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 4 December 2013

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Reviews (542)
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530 - 536 of 542 reviews

Reviewed 20 September 2013

Chanel Sneed -Front Desk Agent at Woodcliff Hotel & Spa far exceeded our expectations while staying in Rochester, NY. We would like to thank her personally for making our stay most enjoyable and we will return to this hotel because of her customer service and can do attitude.

  • Stayed: September 2013, travelled on business
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1  Thank Jackie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 2 November 2013

Dear Jackie R,

Thank you for taking the time to post your feedback and share your experience on Tripadvisor.com. Chanel is a great asset to Woodcliff Hotel & Spa and we have shared your comments with her and the rest of the staff.
We look forward to seeing you again.

Sincerely,
Rick McKeown

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Reviewed 13 September 2013

This hotel appears as if it could be promising yet after a long business day it couldn't be more opposite!
My room was standard, nothing special and dated ( read all previous reviews ) the toilet was older and stained. I didn't want to look closer.
I decided to book a "spa" massage which was one comedy error after another. The waiting room is full of misc. furniture making it awkward to move or relax and the front desk girl seemed uninterested or busy with something else to properly check me in! When I started to talk she interrupted me (I was the only one in the place) and signaled to wait.
The next morning when mentioning this to whom I thought was the GM he listened half-heartedly as if it really did not matter and said he would follow up on the matter.I never heard from him and never will (again read all past reviews) I receive an apology. This stay was uncomfortable and if returning to the area for another meeting I will stay elsewhere.

  • Stayed: September 2013, travelled on business
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1  Thank chop k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 15 September 2013

Dear chop K,

Thank you for posting your feedback and experience on Tripadvisor.com. At Woodcliff Hotel & Spa, our staff takes tremendous pride in our guest experience. We strive to provide exceptional service and attention to detail.
Please accept my sincere apology for any frustrations that may have occured. I would welcome the opportunity to speak with you in regards to your stay and overall experience. Please feel free to contact me directly at the hotel.

I look forward to hearing from you soon.
Sincerely,
Rick McKeown

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Reviewed 12 September 2013

My husband and I spent the night at the Woodcliff to celebrate his birthday recently. The hotel is clean and very nice. We enjoyed the pool area and the hot tub. The sheets and towels all smelled very clean, which always is a plus!
I casually mentioned to the front desk attendant that we were there to celebrate his birthday, when she asked for the reason for our visit. About 2 hours later there was a knock at the door and a gentleman with 2 slices of delicious cheesecake and a couple bottles of really good spring water for us, all free of charge. Nice touch!!
I would definitely stay here again, maybe even take the kids there.
We were offered a room overlooking the valley, it was very nice.

Room Tip: Get a room overlooking the valley.
See more room tips
  • Stayed: September 2013, travelled as a couple
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1  Thank Karrie0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 15 September 2013

Dear Kerry0405,

Thank you for posting your experience on Tripadvisor.com. We are so happy that you enjoyed your stay and birthday surpise. We look forward to welcoming you again on future special occassions.
Thank you again for sharing your feedback.

Sincerely,
Rick McKeown

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Reviewed 4 September 2013

We spent our anniversary here for the overnight package. It was all very nice, and we'd love to go back. Our room was spacious, comfortable and clean. We were even given a complimentary bottle of wine to celebrate. We enjoyed the spa services which were offered (for an additional cost) before dressing for dinner. The dining room is elegant with superb service and food. If that wasn't enough we were able to dance to the live band located in the bar area just off the dining room. It was a great weekend!!

Room Tip: Ask for one with a view
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  • Stayed: December 2012, travelled as a couple
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Thank kbb50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 15 September 2013

Dear kbb50,

Thank you for sharing your experience with Tripadvisor.com. We appreciate your comments and feedback. We are glad to hear that you enjoyed one of our newly renovated rooms, spa services and nightly entertainment in our lounge.
Happy Anniversary! We look forward to seeing you on future special occassions.

Sincerely,
Rick McKeown

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Reviewed 4 September 2013

My extended family and I stayed here for a few days for a wedding. Because there were so many of us, we got to see the special themed suites some were staying in. It's really a great place - with a salon, spa, and a pretty great view from every room, because it is at the top of a hill away from any congested areas. It's perfectly suited for gathering for a wedding with it's huge 2-floored suites. It has great grounds for photographs and even a ceremony, though the ceremony we were there for was not on the grounds.

Room Tip: The higher you are, the better the view.
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  • Stayed: October 2012, travelled with family
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1  Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 15 September 2013

Dear M P,

Thank you for the very nice review on Tripadvisor.com. We are happy you were able to experience one of our themed suites. We have several designer suites like Art Deco, Genesee, Ontario, Bristol, Southwestern and Oriental Suites.
Thank you again for the excellent review M P. We look forward to seeing you again.

Sincerely,
Rick McKeown

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Reviewed 3 September 2013 via mobile

This hotel is pretty nice. All employees are pretty nice. The hotel only has one elevator. This is a major flaw. The service staff are forced to wait for guests thus causing I am sure serious delays in service and they really need to consider adding an elevator. Major lengthy wait times for elevator. The rooms are nice and the suites are AWESOME with awesome view and floor plan, spiral staircase, and jacuzzi with views of entire area.

  • Stayed: July 2013
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1  Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 15 September 2013

Dear Elysaght,

Thank you for taking the time to share your experience on Tripadvisor.com. We are delighted to hear that you enjoyed your stay. Please accept my sincere apology for the elevator service during your stay. It is not typical to only have one elevator.
I am glad to hear that you enjoyed our newly renovated rooms. We look forward to hosting you on your next trip to Woodcliff Hotel & Spa.

Best regards,
Rick McKeown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range: £103 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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