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“Excellent Property for Business Travellers” 5 of 5 bubbles
Review of Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Toronto, Canada
2 reviews
“Excellent Property for Business Travellers”
5 of 5 bubbles Reviewed 8 October 2013

Strictly business. Was down to see clients and was there for 1 night. My client recommened the Woodcliff for a joint dinner that night. From the wine selection, to the meal, I had the lamb (delicious!!), five star experience. I ended up having all my meals at the hotel, all to perfection.

For those travellers that are early risers like myself, coffee in the room is passable and starbucks (opens at 6 am) in the lobby.

All in all, great hotel and will definately stay there again.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 2 November 2013
Dear Brian B,

Thank you for staying with us and sharing your experience with other travelers on Tripadvisor.com. We are glad to hear that you enjoyed Woodcliff Hotel & Spa as well as Horizons Restaurant. We look forward to hosting you again.

Sincerely,
Rick McKeown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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474 reviews from our community

Traveller rating
    268
    125
    47
    15
    19
See reviews for
141
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75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • English first
  • German first
  • Russian first
  • Any
English first
Rochester, New York
1 review
2 of 5 bubbles Reviewed 7 October 2013

My wife and I finally had two nights away from our three kids, all under the age of five. We were looking forward to a solid nights sleep that we hadn't had in years. We commented on this at check-in to try and get a room were we could be minimally disturbed. The first night was a disaster. A wedding party decided to be rude and loud, roaming the hallways making all kinds of noise until 2:30AM. While I totally do not fault the hotel for that, the auto-closing doors for each room slam shut. My wife and I jumped every time a door was closed. The slamming was impossible to sleep through.

The next morning, we went to the front desk and explained our issues, and credit to the hotel, they moved us to a different room. Now on the night of the wedding that was happening at the hotel, and in our new room, we could hear the music from the forth floor, and still jumped every time anyone entered or left their room due to the door slamming.

They really need to fix this issue. The rooms were beautiful and clean, but we could NOT sleep because of the doors. I've never stayed at a hotel that I was so disturbed in the middle of the night by slamming doors. Needless to say, my wife an I will not be spending our "getaway" time here again. left more tired than when we arrived.

  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Helpful?
Thank jonbrussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 2 November 2013
Dear jonbrussell,

Thank you for sharing your experience on Tripadvisor.com. Please accept my sincere apology for the noise levels during your stay. We understand the value of a good night sleep and currently we are adding door closers and door seals to enhance the soundproofing of our rooms.

We appreciate your feedback and I would welcome the opportunity to speak with you further regarding your experience and a future visit.

Sincerely,
Rick McKeown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 1 October 2013

Traveled to the Woodcliff to see a jazz show in the lounge and have dinner. From check-in to check-out everything was great! Had dinner in the lounge and had probably the best pork belly ever! The chef really knows what he/she is doing! The room was great and the bed was so comfortable. The shower was really great too. I would recommend this hotel to anyone traveling to the Rochester/Finger Lakes area. As an added bonus, the view from the hotel is spectacular.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SJCallahan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 2 November 2013
Dear SJCallahan,

Thank you for sharing your experience with others on Tripadvisor.com. We appreciate your feedback and are glad that you had an opportunity to use the entire facility. It was great to have Jimmy Cavallo and Gap Mangione on the same stage once again. What an exciting weekend. We were so fortunate to have them.
We look forward to having you visit with us again.

Thanks again,
Rick McKeown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 September 2013

Chanel Sneed -Front Desk Agent at Woodcliff Hotel & Spa far exceeded our expectations while staying in Rochester, NY. We would like to thank her personally for making our stay most enjoyable and we will return to this hotel because of her customer service and can do attitude.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jackie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 2 November 2013
Dear Jackie R,

Thank you for taking the time to post your feedback and share your experience on Tripadvisor.com. Chanel is a great asset to Woodcliff Hotel & Spa and we have shared your comments with her and the rest of the staff.
We look forward to seeing you again.

Sincerely,
Rick McKeown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensbury, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 13 September 2013

This hotel appears as if it could be promising yet after a long business day it couldn't be more opposite!
My room was standard, nothing special and dated ( read all previous reviews ) the toilet was older and stained. I didn't want to look closer.
I decided to book a "spa" massage which was one comedy error after another. The waiting room is full of misc. furniture making it awkward to move or relax and the front desk girl seemed uninterested or busy with something else to properly check me in! When I started to talk she interrupted me (I was the only one in the place) and signaled to wait.
The next morning when mentioning this to whom I thought was the GM he listened half-heartedly as if it really did not matter and said he would follow up on the matter.I never heard from him and never will (again read all past reviews) I receive an apology. This stay was uncomfortable and if returning to the area for another meeting I will stay elsewhere.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank chop k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 15 September 2013
Dear chop K,

Thank you for posting your feedback and experience on Tripadvisor.com. At Woodcliff Hotel & Spa, our staff takes tremendous pride in our guest experience. We strive to provide exceptional service and attention to detail.
Please accept my sincere apology for any frustrations that may have occured. I would welcome the opportunity to speak with you in regards to your stay and overall experience. Please feel free to contact me directly at the hotel.

I look forward to hearing from you soon.
Sincerely,
Rick McKeown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union Springs, NY
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 12 September 2013

My husband and I spent the night at the Woodcliff to celebrate his birthday recently. The hotel is clean and very nice. We enjoyed the pool area and the hot tub. The sheets and towels all smelled very clean, which always is a plus!
I casually mentioned to the front desk attendant that we were there to celebrate his birthday, when she asked for the reason for our visit. About 2 hours later there was a knock at the door and a gentleman with 2 slices of delicious cheesecake and a couple bottles of really good spring water for us, all free of charge. Nice touch!!
I would definitely stay here again, maybe even take the kids there.
We were offered a room overlooking the valley, it was very nice.

Room Tip: Get a room overlooking the valley.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karrie0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick_McKeown, General Manager at Woodcliff Hotel and Spa, responded to this review, 15 September 2013
Dear Kerry0405,

Thank you for posting your experience on Tripadvisor.com. We are so happy that you enjoyed your stay and birthday surpise. We look forward to welcoming you again on future special occassions.
Thank you again for sharing your feedback.

Sincerely,
Rick McKeown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodcliff Hotel and Spa

Property: Woodcliff Hotel and Spa
Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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