My Fiance booked my friend and I the spajama package for my birthday. We had a good time, the room was nice and the food was good (besides the fact that they did not offer gluten free options). The staff was friendly and very kind besides the front desk and room service. The spa was lovely and they went above and beyond to please us. It was all very enjoyable until I checked my account which was the one they charged because I had to give them a physical card to get into our room even though my fiance had already given them his credit card information prior when he booked the room. Even after he called to straighten it out they still charged me. I checked my account afterwards and there was an extra 100 dollar charge on it. My fiance called the hotel and asked them about the extra charge. They explained that an ihome went missing from our room. There was never an ihome in our room, nor would we have any use for one since neither of us had apple products. The hotel argued that my fiance had called and had it put in our room, which didn't make any sense because he was not the one staying there. They reluctantly told us that the 100 dollars would be placed back into my account. As a result I would not recommend staying here, nor would I ever choose to come back.
- Official Description (provided by the hotel):
- Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more less
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- Also Known As:
- Woodcliff Hotel Fairport
- Hotel At Woodcliff
- At Woodcliff Hotel
- Lodge At Woodcliff