Recently went to the Elan Spa for the Elan Sampler package with a gift certificate I received for Christmas. It was my friend's first time ever at a spa and I thought this would be a great experience for her. We definitely did not receive the 5 star service we were expecting. When I booked the package for us I specifically told them what I wanted...during our visit I had to remind them at least 3 times. The women's "locker/changing" area was very small and cramped. It was a busy day and with more than 2-3 people trying to change and use the 1 toilet it was difficult. The massage room was on the chilly side and I've had better massages. The facial was excellent and would do that again. The pedicure and manicure were okay, nothing great. My nail polish was chipping off less than 24 hrs after applied. The "great" customer service was lacking...wasn't even offered something to drink. They had water with cucumbers in a large container you could serve yourself in paper cups. My robe had a stain on it. Check out was a nightmare...didn't even have the package in their computer system, so we had to wait an extra 15 minutes for them to figure out how to charge us. Too many people booked at the same time frame, felt like cattle being herded in/out. Definitely not what we expected. Will not return and will not recommend. A lot better spa's in the area.
- Official Description (provided by the hotel):
- Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more less
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- Also Known As:
- Woodcliff Hotel Fairport
- Hotel At Woodcliff
- At Woodcliff Hotel
- Lodge At Woodcliff