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“older hotel but renovated. nice stay met expectations”

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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Reviewed 23 February 2014

nice hotel, nothing stands out as extraordinary. have stayed here twice when on business in the area. clean rooms, second time, room seemed partially renovated as bathroom area and shower seemed new but the rest of the room seemed a but outdated still but nice overall. my room was not handicapped accessible however the counter heights/ dressers were all a bit lower than i'd expect. not a big deal. staff have always been accommodating whether for room requests or conference needs. would recommend

  • Stayed: July 2013, travelled on business
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1  Thank travelmutt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 18 March 2014

Dear travelmutt1,
Thank you for sharing your experience on Tripadvisor.com. As of March 1, 2014 the Woodcliff Hotel and Spa is happy to announce that its entire renovation of each guest room is now complete. It is great to hear your comments in regards to the cleanliness of our guest rooms and the accomodating staff we have on property. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo

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478 - 484 of 526 reviews

Reviewed 21 February 2014

From check-in for or couples massage to check out the next morning from the hotel, we had a relaxing, romantic, and seemless experience. We had the spa package and enjoyed every aspect. Even the chocolate covered strawberries were perfect.

  • Stayed: February 2014
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Thank Momanddadreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 3 March 2014

Dear momanddadreview,
Thank you for sharing your experience on Tripadvisor.com. It is great to hear that you enjoyed your evening with us. I believe your description of "romantic and relaxing" is extremely fitting for the type of experience provided at the Woodcliff Hotel and Spa. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo

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Reviewed 10 February 2014

I had a business dinner at the hotel, and my husband and I decided to stay the night, and make it a quick getaway evening. I was able to check in early, change, and enjoy a first class pedicure at Spa Elan, before heading to my dinner. The staff at this hotel is exceptional in every area. After dinner we headed into the lounge and danced the night away to a great live band. In the morning before check out, we had breakfast at the restaurant, and enjoyed the food and the view very much.
The beds and bedding in this hotel are great, very comfortable.
The modern slabs instead of side tables and vanities make it a bit difficult to store your toiletries, but other than that...top notch!

  • Stayed: February 2014, travelled on business
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Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 3 March 2014

Dear Kim J,
Thank you for sharing your experience on Tripadvisor.com. It is wonderful to hear that you enjoyed both your experience in Horizons Restaurant as well as the overnight stay. We pride ourselves on the sincerity and welcoming presence of our staff so your feedback in that regard is pleasant to hear. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo

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Reviewed 10 February 2014

Stayed here for one night and everything was pleasant and comfortable. No surprise, good or bad.

Dinner and breakfast are both decent at hotel restaurant, though a bit pricy.

It's very close to Eastview mall where you can find some shopping and restaurants.

Room Tip: rooms facing the inside garden is available.
  • Stayed: January 2014, travelled with friends
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Thank drpoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 3 March 2014

Dear Duxingzhe,
Thank you for sharing your experience on Tripadvisor.com. I am glad to hear your stay was pleasant and comfortable. Our location is ideal for shopping at the incredible Eastview Mall as well as our close proximity to the Pittsford Village.I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo

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Reviewed 3 February 2014

Just a spectacular place for a week-end getaway. Superior service and friendly people, lovely room with a gorgeous view, excellent food (the Sunday brunch should not be missed!) Nothing but great things to say about this place!

  • Stayed: February 2014, travelled as a couple
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1  Thank Gabriel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 3 March 2014

Dear Gabriel S,
Thank you for sharing your experience on Tripadvisor.com. I am so pleased to hear that you enjoyed your Staycation at the Woodcliff Hotel and Spa. The numerous hotel amenities seemed to provide you with the perfect getaway. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo

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Reviewed 31 January 2014

Andrea at the Spa Elan contacted me to set up an evening of pampering services for the women I work with. I work at a local women's shelter. She stated that she and her staff really want to give back to the community. Andrea and eight staff members closed down the spa for one evening for the women. Eight women were able to attend and each received two services. After their evening of pampering, the women reported feeling like new and were smiling and excited about the evening. In addition, the Spa provided the women with pizza and beverages. The staff were professional, kind, and compassionate. The staff cares about empowering women in our community. I highly recommend the spa.

  • Stayed: January 2014, travelled with friends
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1  Thank Kathryn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 3 March 2014

Dear Kathryn C,
Thank you for sharing your experience on Tripadvisor.com. I am so pleased to hear that you enjoyed your experience at Spa Elan. The Woodcliff Hotel and Spa is committed to the community and giving back as much as possible. It sounds like your experience with the staff was exceptional and your feedback will be shared. Thank you so much for taking the time to share your experience.
Sincerely,
Jeffrey DiTondo

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Reviewed 23 January 2014

In the evening bar is very nice and atmosphere very lively, with live band on Fridays (I think). Restaurant has great views and food, however it is pricey. Hotel rooms on another hand are a little dark and mattresses are uncomfortable to sleep on, but the views of Rochester are amazing. If they would change the rooms a little I would give them 5 stars.

  • Stayed: November 2013, travelled with family
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Thank Jimmy_nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 3 March 2014

Dear Jimmy_nj,
Thank you for sharing your experience on Tripadvisor.com. It is great to hear that you enjoyed Horizons Restaurant as well as our Lounge. The hotel offers live music Tuesday through Saturday and I am glad that you found the atmosphere energetic. I greatly appreciate your feedback and I look forward to your next visit.
Sincerely,
Jeffrey DiTondo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range: £112 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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