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“Great Hotel with Both Staff and Value”

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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Reviewed 10 July 2014 via mobile

My family and I recently stayed at the Woodcliff hotel for just one night, after attending a nearby graduation party. It was a last minute booking, and we really weren't sure how the place was going to be. When we pulled up, the place looked like a resort, which is always a plus. With a location on the golf course, and a view overlooking Rochester, our stay was off to a good start. At check in, we requested a double room, and they had no problem honoring it! Sometimes these types of things are a hassle when you book with a third party company, but they were more than accommodating.
When we got up to the room, we realized that there was a problem with the air conditioner. However, we called down to the desk, and Tim showed up shortly. He not only moved us into a different room with ease, but also offered us free breakfast! Shortly after Jen showed up at our room with the new keys, and a card from the front desk supervisor, two things which I believe demonstrate outstanding customer service. Jen was then knowledgable of the surrounding area, so we could find a place to get pizza.
Our stay in the room was very comfortable, especially since the air conditioning now worked! In the morning, breakfast was very good, and served in their restaurant. I would definitely recommend the breakfast, even if we had not been given a discount. Check out was a breeze, as was our entire stay!
Definitely stay at the Woodcliff! It's a great property (probably one of the nicest near Rochester), and their customer service speaks for itself. Would surely return in the future.

Stayed: June 2014
1  Thank A_Klawiter95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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451 - 457 of 557 reviews

Reviewed 4 July 2014

We stayed overnight at Woodcliff, since we were leaving on a very early flight out of Rochester. We (my wife and I) were totally impressed! We happen to be very particular, especially about food, since we both love to cook and entertain. The crab cake and the scallops were excellent (and it's rare to find a crab cake that is mostly crab!), the room (the Southwest suite) was literally "awe-some" in its comfort level and attention to detail. Above all, we both agree, was the quality of the staff. They were attentive, competent and playful (a quality that can make a meal and a stay special). An above average workout gym, an indoor/outdoor pool and a 9-hole golf course gives plenty to do and I look forward to the resurrection of their tennis courts! Highly recommended.

  • Stayed: July 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 5 July 2014

Dear Andrew S,
Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear that you were able to utilize several of the hotel amenities during your visit. I have shared your wonderful comments in regards to the staff with our team and also am thrilled to hear that your experience at Horizons Restaurant was memorable. We hope to see you again soon.
Sincerely,
Jeffrey DiTondo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Our stay at the Woodcliff Hotel and Spa in Fairport, NY was wonderful and enjoyable! On the Sunday night we tiredly checked in, the bellman, Tom, did not only do his job eagerly, but his demeanor and kindness gave us a sense of what our visit would be like. We were not disappointed! The rooms were comfortable and the hotel decor was elegant. The setting is beautiful! Managers Jeffrey and Shadi were always upbeat and personable, always making sure the service is up to our expectations. It is refreshing to meet young people who are naturally thoughtful and solicitous of our needs, always ready to assist and sincerely engaged with us, their guests. The restaurant staff, among them : Andrew, Rachel, Diane, Terri, Jessica and Mike rendered first rate service! Overall, the staff we encountered, all went above and beyond their duty and made us feel like we were the only guests at the hotel! They definitely look at their work as a vocation. One wishes such service and hospitality was more commonplace.

Room Tip: I would choose a room with the rear view versus the front parking lot.
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Stayed: July 2014, travelled with family
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this reviewResponded 5 July 2014

Dear John A,
Thank you so much for your feedback in regards to your most recent stay with us. The Woodcliff Hotel and Spa takes great pride in the sincerity and friendliness of our staff. I have personally shared your comments with the staff members and cannot express to you how thrilled they were that you had such a great experience. We hope that in the future you will choose the Woodcliff Hotel and Spa for your accommodations.
Sincerely,
Jeffrey DiTondo

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Reviewed 3 July 2014 via mobile

The location of the hotel is beautiful, I would highly recommend dinner at the horizon restaurant for one night to get the great view and sunset. The food was also very good. The rooms were updated with no discernable concerns (we stayed in the executive room after an upgrade). The pool area during the summer are nice due to indoor and outdoor access.

  • Stayed: June 2014
    • Value
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Thank thatiteballa247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

On a weekend getaway for my sons 11th birthday and brought along my mother-in-law as well. Check-in was quick and easy. The rooms, and the entire hotel was comfortable and clean and the grounds are beautiful. The staff here is excellent. Everyone we had any contact with were friendly and professional. My son really enjoyed the pool. There were, however, a few odd design issues. The air conditioner/heater is located about 3 feet from one of the beds (we had room with two beds). The weather was very hot during our stay so keeping the air conditioner on meant that the person sleeping in the bed close to it was blasted with cold air in order to make it comfortable in the rest of the room. The bathroom door and entry door were close enough such that if the bathroom door was opened, the entry door wouldn't open all the way. We were on the second floor. Just outside the elevator the hallway is open on one side such that it looks over the lobby on the first floor. There is a glass partition about a foot from a brass railing. My mother in law went to look over the rail into the lobby and bonked her head on the glass partition. While in the elevator I heard about two other people that did the exact same thing. While none of these issues negatively impacted our stay (though I can't really speak for my mother-in-law) they were just little things that kept me from giving it a 5 star review. I consider the price to be quite fair for the quality of the accommodations and would definitely stay here again.

Room Tip: I don't know if there was a price difference but the view from the rooms on west/southwest side...
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  • Stayed: June 2014, travelled with family
    • Value
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Thank John_Fereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

Overall, a very nice place to stay for a weekend get away, or for a few days if you're in the area on business. A little pricey, considering the rooms are nothing more than what you would expect at a Holiday Inn. They have been upgraded a bit with large floor to ceiling showers and nice little coffee and drink preparation area, but altogether nothing really special.

The staff is wonderful - very attentive, friendly and willing to help out with anything. Pool and exercise area are top-notch and the grounds and views are excellent. Hiking trails are accessible from the hotel grounds and the smallish 9-hole golf course is really quite nice (golf carts available at the front hotel entrance).

Dinner was very, very good and service was outstanding. Nice music played in the lounge/bar area - not too loud with plenty of selections to dance to. Mostly an older crowd (mid-70's) but even for those of us a bit younger, it was a lot of fun.

The wife and I really enjoyed getting away, even if for a short weekend. This is a top-notch hotel with top-notch facilities and a excellent restaurant. As I said earlier, it is a bit pricey compared to some of the better hotels we've stayed at, but we will be back and would recommend it to our friends.

Room Tip: Views are best from the top floor (6th).
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sargeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Woodcliff's Chef Matt held his first cooking class yesterday afternoon, it was fantastic! What a great idea to incorporate into all Woodcliff Hotel & Spa has to offer. All of the dishes made were delicious and we also were given recipes for several of the items. I look forward to his next class!

Stayed: June 2014, travelled with family
Thank dpiperni2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range: £100 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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