My family and I recently stayed at the Woodcliff hotel for just one night, after attending a nearby graduation party. It was a last minute booking, and we really weren't sure how the place was going to be. When we pulled up, the place looked like a resort, which is always a plus. With a location on the golf course, and a view overlooking Rochester, our stay was off to a good start. At check in, we requested a double room, and they had no problem honoring it! Sometimes these types of things are a hassle when you book with a third party company, but they were more than accommodating.
When we got up to the room, we realized that there was a problem with the air conditioner. However, we called down to the desk, and Tim showed up shortly. He not only moved us into a different room with ease, but also offered us free breakfast! Shortly after Jen showed up at our room with the new keys, and a card from the front desk supervisor, two things which I believe demonstrate outstanding customer service. Jen was then knowledgable of the surrounding area, so we could find a place to get pizza.
Our stay in the room was very comfortable, especially since the air conditioning now worked! In the morning, breakfast was very good, and served in their restaurant. I would definitely recommend the breakfast, even if we had not been given a discount. Check out was a breeze, as was our entire stay!
Definitely stay at the Woodcliff! It's a great property (probably one of the nicest near Rochester), and their customer service speaks for itself. Would surely return in the future.
- Official Description (provided by the hotel):
- Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more less
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- Also Known As:
- Woodcliff Hotel Fairport
- Hotel At Woodcliff
- At Woodcliff Hotel
- Lodge At Woodcliff