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“awsome awsome” 5 of 5 bubbles
Review of Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
Ranked #1 of 2 Hotels in Fairport
Certificate of Excellence
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“awsome awsome”
5 of 5 bubbles Reviewed 16 July 2014

Very good this holtel dosent have any thing wrong you all do your best job as cleaning and keeping it all tight and tidy mighty and a nice resturant to with nice rooms and bath tub too . This is a good place for weddings

Room Tip: Rooms on the south r more quiet they all r your choice
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  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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474 reviews from our community

Traveller rating
    268
    125
    47
    15
    19
See reviews for
141
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75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • English first
  • German first
  • Russian first
  • Any
English first
Cleveland, Ohio
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 15 July 2014 via mobile

We were contemplating driving through the night on I 90 from Ohio to Boston and got tired so we looked on priceline and found an incredibly priced 4 star hotel! It was cheaper than all the 3 star hotels ok rochester so we decided to try it out. Truly magnificent grounds - the views are beautiful. I bet it would be incredible to see in the fall. The hotel is clean, well finished, great service and wonderful amenities such as fitness center, indoor outdoor pool, Starbucks, a bar and restaurant. I was pleasantly surprised because you really got your bang for your buck. Very comfortable beds. Rooms a little on the small side but well decorated. Would recommend as only 3-5 min drive off of 90 near a shopping mall and great restaurants and shopping!

Stayed July 2014
Helpful?
Thank Tracie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 14 July 2014

We received an excellent deal online, but apparently a good price is equal to a not-so-nice room where the Keurig and closet door were broken, dust was piled up in the fixtures, fingernail clippings littered the bathroom counter, the refrigerator door was banged up, and dried pasta was caked in the fridge door frame. We requested a new Keurig but it was late in the evening, so they sent up a complimentary tea where half the warm--not hot--water had spilled on a very dirty tray. We had stayed previously and had a very good experience, but we were seriously disappointed this time. Not sure we would stay again.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank balhui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, 22 July 2014
Dear balhui,
Thank you for sharing your feedback in regards to your most recent stay. I would like to offer my sincerest professional apologies for the inconveniences you experienced during this visit. This is by no means the standards the Woodcliff is accustom to and I have personally followed up with our Housekeeping team to ensure future inconveniences of this nature do not occur. I hope you will consider returning and thanks again for taking the time to share your feedback.
Sincerely,
Jeffrey DiTondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evanston, Illinois
1 review
5 of 5 bubbles Reviewed 14 July 2014

The hotel is excellent and reasonable, the staff very accommodating. Best of all is the fitness center, which is a full gym with every type of equipment imaginable. Much much better than 95% of hotel gyms. And they have a full spa, nice indoor/outdoor pool, and great views.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 July 2014

Great service and very clean comfortable rooms. My room had beautiful views from all sides. Free WiFi access with no trouble logging in, very nice restaurant on site with a bar as well. Dinner was excellent and our server was friendly and knowledgeable.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Scott W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 10 July 2014 via mobile

My family and I recently stayed at the Woodcliff hotel for just one night, after attending a nearby graduation party. It was a last minute booking, and we really weren't sure how the place was going to be. When we pulled up, the place looked like a resort, which is always a plus. With a location on the golf course, and a view overlooking Rochester, our stay was off to a good start. At check in, we requested a double room, and they had no problem honoring it! Sometimes these types of things are a hassle when you book with a third party company, but they were more than accommodating.
When we got up to the room, we realized that there was a problem with the air conditioner. However, we called down to the desk, and Tim showed up shortly. He not only moved us into a different room with ease, but also offered us free breakfast! Shortly after Jen showed up at our room with the new keys, and a card from the front desk supervisor, two things which I believe demonstrate outstanding customer service. Jen was then knowledgable of the surrounding area, so we could find a place to get pizza.
Our stay in the room was very comfortable, especially since the air conditioning now worked! In the morning, breakfast was very good, and served in their restaurant. I would definitely recommend the breakfast, even if we had not been given a discount. Check out was a breeze, as was our entire stay!
Definitely stay at the Woodcliff! It's a great property (probably one of the nicest near Rochester), and their customer service speaks for itself. Would surely return in the future.

Stayed June 2014
Helpful?
1 Thank A_Klawiter95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watkins Glen, New York
2 reviews
5 of 5 bubbles Reviewed 4 July 2014

We stayed overnight at Woodcliff, since we were leaving on a very early flight out of Rochester. We (my wife and I) were totally impressed! We happen to be very particular, especially about food, since we both love to cook and entertain. The crab cake and the scallops were excellent (and it's rare to find a crab cake that is mostly crab!), the room (the Southwest suite) was literally "awe-some" in its comfort level and attention to detail. Above all, we both agree, was the quality of the staff. They were attentive, competent and playful (a quality that can make a meal and a stay special). An above average workout gym, an indoor/outdoor pool and a 9-hole golf course gives plenty to do and I look forward to the resurrection of their tennis courts! Highly recommended.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeffrey D, Manager at Woodcliff Hotel and Spa, responded to this review, 5 July 2014
Dear Andrew S,
Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear that you were able to utilize several of the hotel amenities during your visit. I have shared your wonderful comments in regards to the staff with our team and also am thrilled to hear that your experience at Horizons Restaurant was memorable. We hope to see you again soon.
Sincerely,
Jeffrey DiTondo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Woodcliff Hotel and Spa

Property: Woodcliff Hotel and Spa
Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Fairport
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Official Description (provided by the hotel):
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff

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