I have stayed at several Red Roof Inn's and have always been pleased up to this point- clean, pet friendly with no extra charge, and affordable. I will start with a positive. The front desk was friendly and helpful. They gave us an initial discount with a coupon they had that saved us $15 on the rate. They also have us a free late check out. However, when we arrived in our room it was very noticeable that it had not been cleaned well. There were black hairs all over the bathroom, the carpet did not look to be well vacuumed, there were a few black hairs on the bed, an empty soap wrapper on the sink, a bottle cap on the floor, and a hair in our ice bucket. I politely asked if we could switch rooms and was promptly switched to a different room, no problem. However, it was the same story, not clean. The front desk called to ask if we were satisfied and I again explained that it seemed that the room had not been cleaned well. She apologized, personally walked up to our room and presented me with yet another room that was upgraded and asked me to check the room with her there. This room was an improvement. However, when I stay in a hotel, I expect not to find any hairs at all and this seemed to be an impossibility. We decided to suck it up for one night and thanked her for her help. The housekeeper was the same in all three rooms according to the welcome card left on the the table. I hope they can find a better housekeeper soon and redeem themselves.
- Official Description (provided by the hotel):
- Located off of I-86, this Red Roof Inn is just 3 miles northeast of downtown Jamestown and 1/2 mile northeast of downtown Falconer. This location is also just minutes from many restaurants and entertainment such as the Lucy Desi Museum, only 3 miles away. ... more less
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- Also Known As:
- Jamestown Falconer Red Roof Hotel Falconer
- Falconer Red Roof Inn
- Red Roof Inn Falconer