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“very disappointed”

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Hilton Garden Inn Poughkeepsie/Fishkill
Ranked #3 of 14 Hotels in Fishkill
new york
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“very disappointed”
Reviewed 15 February 2005

I recently stayed at the Hilton Garden Inn in Fishkill. My past experiences with the Hilton chain left me with a good impression. Not the case this time around. On a cold day in New York, the heat in the room would not turn on. Not expected from a fairly recently built hotel. Maintenance attempted to correct the problem but could not. They did provide us with another room. It appeared that most of the rooms were vacant as compared to the hotel next door. One of our main reasons for staying at the Hilton was for the use of their swimming pool. We prepared ourselves for some swimming and to our surprise we were greeted with a sign "pool/jacuzzi closed". Why were we not told this upon check-in? Last but not least, we decided to watch TV and it was not working properly. Maintenance was called again to correct the problem. Hope they have a good maintenance team at the Hilton because they are going to need it. Not something expected from a Hotel so new. Too bad............

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6 Thank carolzoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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English first
Sligo, Ireland
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 15 July 2004

Arrived at this hotel completely by chance!! Room was big, comfortable with tv, fridge, coffee and resturants and shops on door step without needing to use car! Better still, free broadband internet with printing! Reception staff, including Jeremy were very friendly and helpful. We even drove back from Cape Cod to stay at this hotel on our last night before going back to JFK. Thanks to all there for lovely stay

Helpful?
6 Thank Cathquigley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 27 June 2004

we went out of our way to stay at this hilton garden inn. this is our favorite hotel chain by far. however, stay away from this particular hotel. at check in the lady at the front desk was great, she showed us a few rooms to choose from and answered all of my questions. from that point on, everything went down hill. the main reason we choose the garden inns is because of the indoor heated pool and spa. this hotels pool (terrible small, about 10'x14") was ice cold and had a nasty smell. when we gave up on the pool and slipped into the hot tub, the water, again, was room temperature and smelled terrible. after asking the front desk about this the gentleman (i use that would loosely), laughed and said there was nothing he could do. i informed him that this was the main reason i chose the hotel and he replied "sorry". the next morning, after using the mildewed covered shower, i went to make coffee and the coffee maker would not work. i again called the front desk and they told me they would bring me another coffee maker. the coffee maker showed up at my room at 10:50 a.m., 10 minutes before check-out. we packed up, with no coffee, paid the $176.00 for one night! and left. never receiving a thank you or anything, they just took the money and lost a customer to marriot's courtyard just across the parking lot.
this garden inn is not reflective of all garden inns. thy are still a great chain. this particular garden inn in fishkill is just poorly managed and the staff is poorly trained.

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5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 5 November 2003

We stayed at the Hilton Garden Inn in Fishkill, NY recently and thoroughly enjoyed the clean facilities and the warm hospitality. The whole experience was relaxing and hassle free. Of particular note was our dip in the hot tub, a perfect conclusion to a long day of driving.
Also the location is convenient for dining choices and shopping is plentiful especially if you wander north on route 9. I would return to the HGI if in the area again.

Helpful?
4 Thank Nomadd22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 25 February 2003

Just come back from 2 nights at the this hotel, and I must say it was an excellent hotel, with very large comfortable and very clean rooms. The staff is very attentive and helpful. They serve a lovely breakfast buffet at a very reasonable price, with fresh fruit and eggs to order (you can have anything you want!). Great place to stay if you are planning to visit Woodbury Common Outlet shops about 45 minutes drive away. We'll be back!

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8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Poughkeepsie/Fishkill

Property: Hilton Garden Inn Poughkeepsie/Fishkill
Address: 25 Westage Dr, Fishkill, NY 12524-2241
Phone Number:
Region: United States > New York > Fishkill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Fishkill
#2 Family Hotel in Fishkill
#3 Romantic Hotel in Fishkill
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Poughkeepsie/Fishkill 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Hilton Garden Inn Poughkeepsie/Fishkill Hotel Fishkill
Hilton Garden Inn Fishkill
Hilton Fishkill
Fishkill Hilton

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