Let me start with the positives about this hotel. It is in a very convenient location-right on Route 9, off of 84. There are 4 places to eat within walking distance. It’s clean. The rooms are a good size and the sink is outside the bathroom, which I love. Although we only got coffee, the breakfast looked much better than most hotel free breakfasts.
The bad side? It appears to be a very badly staffed, if not managed, hotel. I made a reservation for 2 people, king bed. After we had checked in and spent some time in the room, we noticed that it was made up for one person, not two. One coffee cup, one drinking cup, one set of towels. Before we went to dinner, my husband told the woman at the desk that we needed another set of towels. Her response of “Oh, I think we ran out.” was amazing. Not only because what hotel runs out of towels, but also her total lack of concern or even interest that a guest had a problem. Needless to say we never got another set of towels. Inexcusable. Also the room had a lot of minor problems—the remote turned on the cable box but did nothing else, the faucet in the sink was backwards-cold to the left, hot to the right-unpleasant surprise when I wanted a drink of water. And whatever you do, make sure you are far away from the housekeeping laundry room. They yell up and down the hall as they come in and load up their carts. We had gone to sleep quite late and were not happy to be woken up before 8:30 on a weekend. The pillows are awful too-one isn’t enough, two is too many. Very uncomfortable.
All in all, it just seems as though they don’t care about the customer or realize that little things matter, which is a shame because they seem to get the big things right.
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- Also Known As:
- Days Inn Fishkill Hotel Fishkill
- Fishkill Ramada
- Ramada Fishkill