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“EXCELLENT Staff and location by LGA”

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Holiday Inn Express LaGuardia Airport
Ranked #8 of 18 Hotels in Flushing
Chico, CA
Level Contributor
165 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“EXCELLENT Staff and location by LGA”
Reviewed 21 February 2014

I've literally spent the last hour writing negative reviews for bad experiences we had on our trip. This location WAS GREAT and so conveniently located by LGA!

Staff was very helpful, rooms were clean, and the shuttle service was exceptional.

The shuttle driver even took us to a restaurant to eat (not just to/from the airport). Only thing to note, the TO airport shuttle only runs on the hour. We had an 8am flight and needed to go over at 6am because 7am would cut it too close so we ended up hanging at the airport and being up a little earlier, but it was fine.

Location and ease from LGA was perfect. Definitely recommend this place for travelers.

Only downside was no restaurant, but they had a good free breakfast and the shuttle took us to a restaurant.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctunnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, IHG Rewards Club Champion at Holiday Inn Express LaGuardia Airport, responded to this review, 26 February 2014
We are elated to hear about your recent experience at our hotel. It’s wonderful to know how much you enjoyed our staff’s customer service as well as the rest of the amenities we offer at our convenient location including our complimentary breakfast. We strive for 10’s in customer service and we are glad we could provide that and more for you. We are so appreciate of your accolades. We hope to see you again in the future!
Christina Maldonado
IHG Rewards Club Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
Stratford, Connecticut
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2014

Could not find the hotel and had to call. It is confusing so if you go, call to get the exact address for your GPS. Eric at the front desk was very patient and helpful on the phone and then when we did arrive. Benny helped us with our bags and also parked our car. We left our car for the time we were away and felt the parking fees were reasonable (for NY). The room was very clean and very bright, which is important to us. The free wifi worked fine. TV, flat screen was good.

Free breakfast in the morning was typical and staff was friendly. The free shuttle to LaGuardia worked very well and the shuttle back from the airport too, many days later.

Reason for not giving them 5 stars was when we returned to get our car the driver did not assist us to put bags in the car and it was freezing. We are seniors and would have tipped the fellow, but he went inside. There were cones blocking the driveway and I had to get out of the car to remove them!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bblovestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, IHG Rewards Club Champion at Holiday Inn Express LaGuardia Airport, responded to this review, 21 February 2014
Dear bblovestravel,
Thank you for your review. We are happy to hear that you enjoyed your stay. Our staff strives to go above and beyond for all of our guests. Eric and Benny thank you for the generous words! We are also pleased to hear that you enjoyed the room and the hotel with all it has to offer, including our complimentary hot breakfast and shuttle service. Additionally, management is looking into your concerns to address them immediately. We hope to see you again soon.
Christina Maldonado
IHG Rewards Club Champion
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southfield, Michigan
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 February 2014

My recent stay at the Holiday Inn Express was pleasant. The staff was very friendly and helpful regardless of the time of the day. There are a few restaurants that deliver in the area. I did try the Italian Restaurant Angelo's, but I would not recommend it to anyone. The room was clean and equipped with the necessities. Morning breakfast was hot and full.

The location is close to the airport and the shuttle service runs every hour on the hour to the airport and every half hour on the half hour to the mall or Subway. From the window you can actually see the freeway, so the location is easily accessible to visitors.

The room rate was less than $150 per night. Reasonable for the area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PJandRFTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, IHG Rewards Club Champion at Holiday Inn Express LaGuardia Airport, responded to this review, 21 February 2014
Dear PJandRFTravel,
You review is much appreciated! We are happy to hear that you enjoyed your stay. Our staff strives to go above and beyond for all of our guests. We are also pleased to hear that you enjoyed the room and the hotel with all it has to offer, including our complimentary hot breakfast and shuttle service. We hope to see you again soon.
Christina Maldonado
IHG Rewards Club Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southbury, Connecticut
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 February 2014

Decent small hotel in close proximity to LaGuardia. Staff was very pleasant and helpful. Room was clean, quiet (with the heat / fan running) and reasonably priced ($125). Not bad for the area! Parking is available but is valet @ $14/night. Better than taking a chance on the street.

Room Tip: Stay on the non-road side. I believe that it's probably quieter at night.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 08Bullitt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, IHG Rewards Club Champion at Holiday Inn Express LaGuardia Airport, responded to this review, 14 February 2014
Dear 08Bullitt
You review is much appreciated! We are happy to hear that you enjoyed your stay. Our staff strives to go above and beyond for all of our guests. We are also pleased to hear that you enjoyed the room and the hotel with all it has to offer. We hope to see you again soon.
Christina Maldonado
IHG Rewards Club Champion
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio, United States
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 January 2014

The entire hotel rattles as semis pass by on the expressway next door, road noise isn't bad, but you feel it. Rooms are outdated, drains don't drain quickly. Front desk staff is nice enough but watch out for the van driver. He's on his own agenda. It took ONE HOUR to get a ride from the Laguardia airport. They kept telling us "traffic, he's 5 minutes away!" After he picked us up, he also picked up a few other people at some car rental companies and even with that, the ride took only 20 minutes... no idea where the other 40 came from to get him TO the airport. The hotel is only 2 miles (not walkable) away from Laguardia.

Room was clean, hot water came quickly, and breakfast is free and decent, Beds are hard (good for some people...) The hotel is in a neighborhood but there's a decent amount of traffic and lots of honking

Another gotcha... the van in the morning back to Laguardia? Only runs ONCE an HOUR! Plan ahead! (or get a taxi)

Room Tip: Try to get a room on the side away from the expressway, helps a little bit
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JYinCLE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, General Manager at Holiday Inn Express LaGuardia Airport, responded to this review, 16 January 2014
Greetings JYinCLE,

Thank you for your review, I am happy to hear that you enjoyed our staff, cleanliness, and breakfast. Regarding the shuttle, we strive to accommodate all of our guests' needs by providing a complimentary shuttle to the airport on the top of the hour and to the subway/mall on the half of every hour. Pickup at the airport cannot be reserved therefore is dispatched between the scheduled runs. We understand that traveling to the New York can be costly for our travelers so we try to transport our guests so they do not have to spend extra money on taxis.
We hope you will visit us again.

Best Always,
Glenda Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 January 2014 via mobile

Pay the extra 20 bucks, you won't be sorry, very quiet and clean hotel, excellent service compared to their competition: (Paris hotel) across the street. I stayed here with my wife and I must say, it was very clean and we were treated like family, also had plenty if menus that deliver food to your room.

Stayed January 2014, travelled as a couple
Helpful?
Thank Felix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, General Manager at Holiday Inn Express LaGuardia Airport, responded to this review, 10 January 2014
Thank you Felix,

You review is much appreciated! We do offer a great variety of complimentary amenities for our guests to enjoy such as Express Start Breakfast, WiFi, business center, shuttle to and from the subway and LGA, fitness center, and guest parking is only $14 plus tax per day. We strive to offer the best service in town!

Sincerely,
Glenda Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
94022
Level Contributor
224 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 26 December 2013

We stayed here for two days to visit relatives in the Flushing area. The hotel itself is very old. The room, deco, bathroom, mirror, hallway, breakfast room, elevator and others are all worn out and showing it's age. Also, the highway facing side is noisy even I stayed on the 6th floor (but it did not bother me enough). The location is next to major highway intersections with almost nothing within 5 minutes driving distance. (They do run a shuttle service to Queens Center Mall and the subway station there.) The breakfast is a little below the average simple hotel breakfast buffet, If it weren't for the friendly service, this hotel should be 2-stars.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank my8286432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GlendaGomez, General Manager at Holiday Inn Express LaGuardia Airport, responded to this review, 30 December 2013
Greetings Mike,

Thank you for staying with us during your recent visit to New York. I am pleased to hear that you found our staff to be friendly as we strive to offer the best customer service for all of our guests. In an effort to heighten the guest experience, we are constantly making changes to our property including our brand new business center, sitting area, and fitness center. Inclusively, we have expanded our Express Start hot breakfast to include bacon, sausages, scrambled eggs, cheese omelets, pancakes, biscuits, and our signature cinnamon rolls for your enjoyment. We hope that you visit us again on your return trip and see all the new changes we have planned for 2014! Have a Happy Holiday and a great New Year!

Best Always,
Glenda Gomez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express LaGuardia Airport

Property: Holiday Inn Express LaGuardia Airport
Address: 113-10 Horace Harding Expressway, Flushing, NY 11368
Phone Number:
Region: United States > New York > Queens > Flushing
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #8 of 18 Hotels in Flushing
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express LaGuardia Airport 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to Our New Flushing, New York Hotel near LaGuardia Airport. Located near LaGuardia Airport, our Flushing, New York hotel provides guests with a comfortable environment that is just minutes away from the excitement of New York City,Rockefeller Center. Flushing Meadow Corona Park and Marina, , Long Island and the Queens Museum of Art Flushing hotel's location. Families are sure to enjoy nearby New York attractions like the New York Hall of Science, CitiField or the Statue of Liberty during their stay at our accommodations. Unlike some other Flushing, New York hotels, our lodging offers a relaxing and pleasant environment for business travelers. Our premier business amenities include copy, fax and shipping services as well as printing, a computer and free wireless high-speed Internet access. The Jacob K. Javits Convention Center is in close proximity for that in town trade show. During your Flushing vacation or business trip, take advantage of the on-site fitness center and complimentary hot breakfast bar, along with other choice amenities. Book your reservations now for our hotel near New York City and LaGuardia Airport and enjoy our Flushing hotel's great deals and rates today. Make the smart choice, and stay at the Hotel fit for you. ... more   less 
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Also Known As:
Holiday Inn Express Flushing
Holiday Inn Flushing
Holiday Inn Express LaGuardia Airport Flushing, New York

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