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“It’s alright”

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Sheraton LaGuardia East Hotel
Ranked #7 of 18 Hotels in Flushing
New York City, New York
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“It’s alright”
Reviewed 9 July 2014

Sheraton LaGuardia East is fine if you need a location near LaGuardia airport or have to stay in the downtown Flushing area.

Pros:
-Location is convenient and in the vibrant downtown Flushing area (i.e. Chinatown) near excellent restaurants serving authentic Asian cuisine. Go to Asian Jewels for dim sum, Nan Xiang for soup dumplings and scallion pancakes, and the New World Mall Food court, among others.
-Hotel rooms are clean
-Client service is friendly
-10% discount for NY residents. Book online.

Cons:
-The windows in the rooms do not open at all which strikes me as odd. Besides the safety concerns this raises, it also means that if the previous guest smoked in the room (which sounds like it happens pretty regularly) the room smells like cigarettes and is difficult to air out. The hotel sent someone to spray the room with air freshner which was cloying and sweet. I actually decided that it would have been preferable to have the cigarette smell.
-They bungled our airport pickup badly. We ended up waiting almost an hour for a shuttle that they had said would take 20-25 minute to arrive. The front desk apologized and provided free breakfast buffet vouchers when we arrived to the hotel. Nice gesture but unfortunately the incident left a very poor (and lasting) impression on me.
Summary: Sheraton LaGuardia East is ok. There is a new Hyatt opening on the next block which we will probably consider for future visits.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ShuliQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 11 July 2014
Dear ShuliQ,

Thank you for taking the time to post a review. While I am pleased that you found our location convenient, our rooms clean and the service friendly I am disappointed to hear about your challenge with our shuttle. I apologize for the delay in your pick up from the airport. I can assure you that is not a normal experience with our shuttle service and our Front Office Manager is diligently looking into the matter to see what occurred and how we may prevent a similar situation from re-occurring again in the future.

I do hope we have the opportunity to rebuild your confidence in our property on your next visit to this area.

With Warm Regards,

Ed S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

306 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 June 2014

This place is wonderful. The staff is so friendly, this is where I always stay when I come to NYC. Easy access to subway, around the block. Near the Mets and Arthur Ashe stadium! The whole staff is very friendly and they sure make you feel welcome! They always accommodate any need, special or otherwise. Gym is great for a quick workout. Don't forget to eat at Joe Shanghai! It's cash only mad the dumplings are out of this world! Get there early, they go fast.

Room Tip: The 05 suites next to elevators on every floor are large and quiet!
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelNut342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 2 July 2014
Dear TravelNut342,

Thank you for taking the time to post a review and sharing your feedback. I am thrilled to hear that you always stay here when you come to NYC. I am also very happy that your interactions with our staff had such a positive impact on your experience. They work hard to make every stay memorable and to make everyone feel welcomed. They will be happy to know that their efforts are noticed and appreciated. I agree that Joe Shanghai is a highlight restaurant when in this neighborhood.

I look forward to having you stay with us again.

With Warm Regards,

Ed S.
General Manager
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Philadelphia, Pennsylvania
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 June 2014

We stayed for one night while seeing a show in Manhattan. the hotel is in the middle of busy Chinatown, but the hotel and staff we REALLY nice. The hotel is clean the staff was very attentive and the bed was comfy, they called as soon as we got in the room to see if everything was okay. They guy who helped us with our bags showed us where the AC thermostat was , set up our bags etc. I was a little nervous about the walk to the train but it was literally 1 block away and the street was heavily populated even at 1 am we had no problem walking back to the hotel from the train. A GREAT STAY !!
The restaurant Deluge was beautiful and the food was a big portion and delicious ( it helped that I had a coupon from Groupon). We had dinner on a Thursday night walked right in and got a table and we ordered rooms service the next. morning. The breakfast was delicious ( I ordered from the kids menu and it was a huge serving).

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m29jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 2 July 2014
Dear M29jackson,

Thank you for posting such a wonderful review. I am happy that you enjoyed our location, accommodations and service. All of your comments are greatly appreciated and when I share them with our team I am certain it will add fuel to their desire to deliver the best of service.

I hope we have the pleasure of having you stay with us again soon.

With Warm Regards,

Ed S.
General Manager
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014 via mobile

We booked our stay here about a day before we landed due to a
Family emergency in Long Island. Our flight was delayed about five hours and the hotel was very accommodating under these circumstances. We arrived at the hotel after 5 am and the concierge were alert and gave us our keys to the room, telling us we could finish check in after we slept.

This hotel is in the center of china town and There are many restaurants and shops within walking distance from the hotel.

I definitely recommend this hotel if you are looking for a quick, semi inexpensive stay at a comfortable place.

Stayed June 2014
Helpful?
1 Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 30 June 2014
Dear Anna M,

I am happy to hear that you enjoyed your stay especially after the challenging travels and not the best of reasons for visiting our area. Thank you for sharing your feedback about our hotel and our surrounding neighborhood. We appreciate you recommending our hotel and I hope we have the opportunity to have you as our guest again in the future (hopefully under better circumstances).

With Warm Regards,

Ed S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Saint Lucie, Florida
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 June 2014

I'm sorry that I only had one day in NYC but this hotel is exceptional in my opinion. I'm originally from NYC but moved to another state and had to visit for a day. I needed a hotel that was located close to LaGuardia Airport and this one was, but also convenient to the subway so I can make a quick trip to the city. The 7 train was right down the street but the local is a little bit of a pain with all the stops to get to Grand Central. I'm sure if you can get the express it would be much better. This was a perfect location for me and the hotel staff was very courteous and attentive. The room was very clean and well situated. I was able to hear noises from the hallway and the ding of the elevator from room 1002 but I didn't hear guests in their rooms. That definitely was not a big deal to me at all.
My stay was too short to go into any more details but if I am in the area again I definitely would return to this property.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonibella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 30 June 2014
Dear Tonibella,

Thank you for staying with us Tonibella and for all of your positive feedback. I am pleased that you enjoyed your stay and found it convenient to easily travel into Manhattan. You are correct the express 7 train does shorten the trip by about 15 minutes. Another option is the Long Island Railroad which is only 2 blocks away. That takes only 20 minutes into Penn station at 34st Street and is a nice ride. I am delighted to hear that you would definitely stay with us again if you are in the area. We would like nothing more than to welcome you back.

With Warm Regards,

Ed S.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pickering, Canada
Level Contributor
284 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 25 June 2014

In New York we usually stay downtown but a family event dictated that we stay in Flushing and The Sheraton was suggested.

First and foremost the hotel is in the middle of China Town! If you can get past that it is a great hotel to stay at especially if you need to be near the airport. There is so much activity outside the hotel that going for a walk is entertainment in itself. Lot of places to eat as well.

The service is first rate starting at the pick up at the airport. They said it would be 5 minutes and it turned out to be less. The front desk was professional and tried to help with our issues. The
rooms were clean and cleaned early which worked for our situation. The service at breakfast was first class and the server tried everything to please our group.

On our last day we wanted to get to the airport but we had to get our bags from the room. The driver waited for us and was at the elevator to help us with our bags. Great service and attitude!

I usually stay at Homewood by Hilton but I have to say Sheraton impressed me with this property!

Good Work!
Uncle Bob

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tempoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 27 June 2014
Dear Tempoman (Uncle Bob),

Thank you for taking the time to post a review and I am glad that you enjoyed our property, service and location. I hope we have the pleasure of having you stay with us again soon.

With warm Regards,

Ed S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2014

I stayed here for two nights while on business. I was unfamiliar with this area of Flushing and was a bit surprised to find that I was in the middle of Chinatown, and the hotel reflects the area by having an asian decor. My room was a bit dated but quite comfortable and clean, but the hallway was very warm and had an unusual odor. The workout area followed the Sheraton workfit theme but was a bit smaller than average. The staff was delightful - very helpful and always remembered me when I asked a question. Shuttle service to/from the airport was very efficient. I had a chance to have a quick bite at the bar and the food was very good. I'll stay here again when I return to the area in a few weeks.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susiega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review, 19 June 2014
Dear Susiega,

Thank you for taking the time to write a review and post it on TripAdvisor. All of your feedback is helpful as we continually review our product and services to see what we are doing well and where we need to focus more attention on. I am delighted to know that your engagement with the associates was memorable and that you will be returning to stay with us again in a few weeks.

With Warm Regards,

Ed S.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton LaGuardia East Hotel

Property: Sheraton LaGuardia East Hotel
Address: 13520 39th Ave, Flushing, NY 11354-4450
Phone Number:
Region: United States > New York > Queens > Flushing
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 18 Hotels in Flushing
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Sheraton LaGuardia East Hotel 3.5*
Number of rooms: 173
Official Description (provided by the hotel):
Enjoy a warm welcome at the beautiful Sheraton LaGuardia East Hotel. Located in Chinatown, Queens, our hotel is just 3 miles away from the LaGuardia airport, accessible by our complimentary shuttle. ... more   less 
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Also Known As:
Sheraton Flushing
Flushing Sheraton
Sheraton LaGuardia East Hotel Flushing, New York

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