I try to be a fair person and give everyone a chance to set things right. We had reserved seats at KARMA in Frankfort for dinner New Years Eve. Stacy dad was coming up from Ithaca, we drove from Winfield and several friends were meeting us. We got there to find a sign in the driveway stating they were closed due to illness! There was no updated message on the phone or on their website! Just a sign in the parking lot we got to read as we pulled in at 7:30 on NY eve!!!!!! So I called them today to see if they planned on doing anything to make this right. The owner cried of how sick he was and then how much money he lost!!!! Not of a word of how sorry he was he ruined our NY eve! Since we go there often and usually take friends with us he just lost even more because we will NEVER go back again!
I need to add that Swifty's on Genesee St. in Utica not only got us right in at 8 p.m. but we had a GREAT meal and fantastic service! They saved our New Years Eve and will continue to get our business!
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