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“Awful!”

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Hyatt Place Garden City
Ranked #1 of 4 Hotels in Garden City
Certificate of Excellence
Charleston, SC
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Awful!”
Reviewed 24 March 2012

Booked for four nights but left after two. The smell in the room was of terrible body odor or bad feet. They came to spray something like Febreeze on the carpet. I didn't ask to move rooms because we had already unpacked -- poor decision on my part. The other thing is the bed is right next to the air vent which blew on us the entire night and turned off and on which woke us through the night. The second night we turned the fan on so it wouldn't turn off and wake us, but it made the room very cold. As I tucked my nose at the edge of the comforter (covered by the sheet, of course), I realized it wreaked of bad pit smell. So disgusting! We left the next morning to The Hampton Inn next door, which was a bit more worn but had a better breakfast.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kendell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hpgc, General Manager at Hyatt Place Garden City, responded to this review, 28 March 2012
I apologize for the issues experienced during your December visit. I agree it would be a disconcerting feeling to say the least and I have discussed the issue with the relevant staff member. Regarding the heating and cooling unit in the room, it will stay at the temperature you set. If the room temperature changes the ac or heat will cycle on as needed. Finally I am pleased to tell you that we are revamping the breakfast menu this spring and it will include a complimentary hot breakfast.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Minneapolis, Minnesota
Level 5 Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 March 2012

We stayed here July 2011 when my husband was in NY for business. What a nice place to stay. Clean, Comfortable and the beds were the best hotel beds I've ever slept in. I seriously want to know who makes them so I can get one. When we got home I bought a set of the pillows online.

Close to a train stop to get into NYC easily. The train was only a few miles away. You can take the train into a major transfer station(forgot the name) and get almost anywhere you want in NYC. You are also surrounded by shopping areas and restaurants close to the hotel. The only place to walk safely to(without having to cross major roads) would be the Wendy's close by.

Service was good. Continental breakfast was typical, but appreciated. They had a nice selection of cold juices. It was a nice place to stay. Rooms had a couch with a nice flat screen that could be viewed in the sitting area as well as the bedroom area. There was also a fridge and a nice work/desk area. We would definitely stay there again or recommend it to our friends/family traveling to the area.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimberly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Setauket, New York
Level 5 Contributor
90 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 18 March 2012

Looks/smells brand new. Centrally located for shopping and events at Nassau colosseum. Indoor pool could be warmer but I'm being picky. Nice size rooms and ok food selection for continental breakfast. It's worth a try.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ibilkut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 6 Contributor
61 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 10 March 2012

Stayed here one night for a wedding and was very happy to find a new modern hotel with great amenities. Most hotels on long island are old and overpriced but not the Hyatt Place Garden City. The rooms were quite large and had nice flat screen tv’s, free wifi and a comfortable bed and couch. My only complaint would be that the water pressure was rather weak and they had the low-flow shower heads. Besides that I could not find a fault with the hotel (and I usually find many).

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTravelerNYC123j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 March 2012

Great hotel. HUGE rooms!! Everything was clean and very spacious. Food downstairs was great- there was a free breakfast! Pretty good location. Great hotel.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank travel8363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binghamton, New York
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 February 2012

Very friendly and efficient staff. The room was clean and spacious. Near shopping and restaurants. Breakfast buffet was an added bonus. Would stay again.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSBaseballMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maryland
Level 4 Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 January 2012

We stayed at the HP Garden City hotel for 3 days! The staff at the hotel are awesome! From the front desk staff to the breakfast area staff..very attentive. Check in and check out were quick and easy,and with a smile! The hotel is spotless. Close to the Long Island Railroad so there is easy access to NYC...They have a pool which we did use,it was clean, nice and warm. The rooms are spacious. They have a "suite" feel. The furniture is so comfortable.The sofa is big and it is a pull out bed. The sofa was so comfortable that our son feel asleep on it!-(he is 6' tall!).They have a breakfast area.Good breakfast..FREE! Cereals,danish,toast,bagels,fruits,juices,coffe(good coffee!)..tea's.They also have big choc chip cookies for sale as well as other fresh bakery items,candy,chips and sandwiches for sale. They have 2 computers in the business area as well as a copy and fax machine. They have a "Check-out kiosk" for quick,convienant check-out, if needed. Lots of shopping in this area! Huge mall..We ate at the Majestic Diner across the street...AWESOME!!! You must go there to eat! Enjoy..

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mommy1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Garden City

Property: Hyatt Place Garden City
Address: 5 North Ave, Garden City, NY 11530-2125
Region: United States > New York > Long Island > Garden City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Garden City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hyatt Place Garden City 3*
Number of rooms: 122
Official Description (provided by the hotel):
Hyatt Place Garden City is walking distance to over 60 restaurants and two large malls. It’s ideally situated near top Long Island colleges. The Long Island Rail Road is within walking distance. Hotel features spacious guestrooms with Hyatt Grand Bed™ and 42" flat panel HDTV. Additional amenities include complimentary Wi-Fi throughout hotel, complimentary breakfast buffet, indoor pool, fitness center, 24/7 Guest Kitchen serves snacks/entrees, Intimate Bakery Café, business center, and complimentary parking. ... more   less 
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Also Known As:
Hyatt Place Garden City Hotel Garden City
Hyatt Place Garden City New York

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