Belhurst was a nice looking place...from the outside. My boyfriend and I made reservations over the phone and after calling a couple of times with questions I started to have second thoughts. I kept getting different information and all the people that worked there were young. Though their is nothing wrong with that being that I'm only 26 but they were rude on the phone and acted as though I was an inconvenience. When we arrived we were due to go on a wine tour through Grape Vine Country Tours, this went off without a hitch. I was new to taking wine tours and didn't realize how tipsy I was going to be when I was done. We had a blast but when we got back to the castle to check in it was an instant mood changer. My boyfriend and I accidentally walked into Belhurst winery and gift shop with our luggage. The employees started laughing at us because we were clearly in the wrong part of the castle. We asked them for help and got no place, our arms were full of baggage and no one asked us if we could use some help. When we made it to the desk I asked for help and they pointed to a luggage cart!!! We didn't know where we were going and no one wanted to help!! I was outraged after spending 300+ per night!! I demanded to speak to the manager after all of this and he gave us a voucher for a buffet breakfast!!! WOW how nice of him!! Also, the room was dirty, their was hair in our shower and we were not happy.....needless to say we will never go back.
- Official Description (provided by the hotel):
- On the shores of Seneca Lake in the heart of the Finger Lakes Wine Region, Belhurst takes you away to a place filled with history, beauty and breathtaking views. Visit our newest addition ~ Isabella Spa, open to the public and perfect for bridal parties. Belhurst also offers a winery and gift shop, 2 restaurants, 2 large ballrooms accommodating 250 people for weddings and 8 breakout rooms for corporate and business meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Belhurst - Chambers In The Castle Hotel Geneva