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“Very poor management for an expensive hotel”
Review of Hampton Inn Geneva

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Hampton Inn Geneva
Ranked #3 of 11 Hotels in Geneva
Certificate of Excellence
Reviewed 6 May 2014

Although the room itself was adequate (but overpriced for the off season), the housekeeping policy is one of a kind. We attended a wedding nearby and stayed 2 nights. On the morning of the second day, when we returned from breakfast, our room had not yet been cleaned. When we called the front desk to remind them, we were informed that, because there were too many "do not disturb" signs on doors in the hotel, the staff was sent home early because there was nothing for them to do, rather than the obvious - keep them there longer to clean the rooms once people got up. By the way, this was before noon! The policy was not made known to anyone in the group in advance. At almost $200 a night during off season, guests deserve to have their rooms cleaned.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hampton
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 - 401 of 586 reviews

Reviewed 27 April 2014

We had decided to stay 2 nights in this Hampton. There is a view on the lake and the access to the park near the lake is immediate. We bought a bottle of local wine in the shop near by and the hotel gave us a wine opener that we had forgotten. We went eating at the restaurant at the Ramada Hotel which is 10 minutes walking with very nice view on the lake. breakfast was ok, Staff was nice. The water in the swimming pool was at the correct temperature - which is not always the case - there was a shower in the swimming pool (which is not always the case) and there was a ball, a simple thing but it was fun the swim with the kids. This was in line with expectation.

  • Stayed: March 2014, travelled with family
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Thank Bruno J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

We stayed here for two nights, April 10 & 11, 2014. The staff was very helpful and gave us some good info on local sights and events. We have been to the area many times before, so knew our way around pretty well. The breakfast room was clean and well-stocked on the first morning, when we got up early.. On the second morning, we didn't go to breakfast until 9 AM and there was a shortage of most things (e.g. no yogurt). I had booked two rooms originally( one for friends), but a separate credit card was given for each room. The invoices for both rooms were correct when we checked out, but when the charges showed up on our credit cards, I was charged for two nights and another night. Our friends were only charged for one night. We sorted it out amongst ourselves. But beware! Always check your credit card statement, even if the invoice is correct.

Room Tip: Lakeview rooms are nice, but the train comes by your window as late as 2 AM and whistles at the cros...
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  • Stayed: April 2014, travelled with friends
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Thank AnneandJohn803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

The staff was very friendly and focused on service. Good free breakfast. Coffee, iced water, apples, and fresh baked cookies out for all guests in the lobby.. a nice welcoming touch. Very focused on Customer comfort and satisfaction. Room and bathroom were clean and well kept up. Very comfortable bed. I would stay here again.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Karen M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

Room was good but could use some refurbishing . Location was great - walking distance to parks and trails on the Lake and at least 6 restaurants . Was cautioned to be careful walking out at night but the Police Station is right next door on one side and the Lake Street Filling station (a wine tasting bar and liquor store -with limited food ) on the other side. All in all it was a great stay close to the Seneca Lake wine trail. Quite reasonable and we would definitely stay again when in town !
They actually have a HEATED pool and whirlpool/hot tub the REALLY works ! Breakfast was average and staff was very helpful and friendly.

Room Tip: Don't pick the first floor as there are no lace curtains - just solid ones, so if you wanted to...
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  • Stayed: April 2014, travelled as a couple
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Thank Michael W Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Convenient location. Walk to downtown restaurants and the lake. There is a nice trail along the lake for walks or jogging.
Pleasant staff who were friendly and very accommodating. The breakfast while not gourmet was filling and had a nice variety

Room Tip: We like the rooms on the first floor but ask @ a room with a view of the lake
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  • Stayed: April 2014, travelled with family
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Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2014

Very good facilities and clean rooms; unfortunately the heater was very noisy and would wake me up at each start. Staff at the desk was not always friendly. The hotel is in a very convenient location between the lake and downtown.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hampton
Thank Riccardo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Geneva

Address: 43 Lake St, Geneva, NY 14456-2414
Phone Number:
Region: United States > New York > Finger Lakes > Geneva
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Geneva
#5 Romantic Hotel in Geneva
Price Range: £86 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Geneva 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
Downtown Geneva's newest hotel. Located in the heart of the newly rejuvinated City of Geneva on Seneca Lake. Enjoy 55 clean and comfortable guestrooms with excellent service. Closely located to shopping, restaurants, entertainment, wineries, museums and nature. ... more   less 
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Also Known As:
Hampton Inn Geneva Hotel Geneva
Geneva Hampton Inn

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