Planning a trip here I thought would be much better than we experienced. We took another couple that had never been to the Finger lakes before and I thought we'd pick the jewel of the lake. We had stayed many places before, but wanted to try Geneva on the Lake. The reservation was placed months in advance by using paid Living Social coupons. The young man was very kind, took all the information and assured me all that I would owe on check in for the two nights with four adults would be the taxes. I printed the confirmation showing we owed $59. We booked the Townhouse. On check in the receptionist informed us because we had four people in the two bedroom townhouse, we owed an additional $240.00. Isn't that what we reserved two bedrooms for? Two couples? Back and forth we went until I finally said "Whatever" and paid the bill in full on check in. Our stay went ok. The townhouse was clean. The one bedroom, extremely small needs a mirror, the other one a little larger was adequate. The grounds are large and need work, but it was early in summer and maybe they are behind. We very much enjoyed the breakfast, a nice, polite young man served us. Overall I thought it was a nice two days away. Then....we went to check out and were informed we owed another nights lodging and taxes. What??? Oh well, it appeared we got charged for two nights the first night, but it couldn't be changed at the moment; the receptionist will call me in an hour to inform me why that was done. After not hearing from anyone 2 1/2 hours later, I called and was told they were very busy and didn't get around to calling me. It appears the account was fine, no balance. The whole experience put a negative feeling on my friends. They enjoyed themselves but what was so hard about correcting that immediately? If I want to go away again, and we will, we will choose a more relaxing stay.
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- Also Known As:
- Geneva On The Lake Hotel Geneva
- On The Lake Geneva
- On The Lake Hotel Geneva