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“New managment hopefully will save the day”

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Le Domaine de L'Orangeraie Resort and Spa
Ranked #1 of 7 Hotels in La Digue Island
Certificate of Excellence
Reviewed 5 May 2014

Too big, not personalized, crazy golf cart driving from staff, bad to poor service, free bicycles are death traps, but above all, the rudest bunch of people I have ever met in a 5 star establishment.

When you pay for top prices there is an expectation level that is seriously lacking here.

New manager from France apologized after we were accused of racist remarks (utter rubbish). He advised he had just arrived and agreed the hotel needed work. Boy has he got his work cut out for himself.

Good luck to him and perhaps he is just what the hotel needs. A good shake up!

Stayed: April 2014, travelled as a couple
8  Thank Schmidhauser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 - 268 of 1,729 reviews

Reviewed 4 May 2014

Sadly was only here for one night so not enough time to enjoy it properly. That said the villa was very nice, service was good and breakfast and evening meal were very good too. Transport to and from harbour were painless. Would love to go back but the bikes the hotel have are terrible and make cycling around the island much harder than it should be.

  • Stayed: March 2014, travelled on business
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2  Thank Beaks21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014 via mobile

We came on our honey moon for 3 days and 2 nights. The staff at first appeared friendly enough but after a couple of interactions it seemed too robotic maybe slightly commercialised for such a tiny island. House keeping call when you have a dnd ... They might as well have knocked. Internet not the best but that doesn't concern us as we wanted to get away. The bikes they give you to roam around in are questionable. In three days we used about 10 different bikes. I wasn't too bothered but many had child seats on the back and I wouldn't put my child on a bike with no brakes. No room service in the hotel and the buggies that take you to and from the room are infrequent. All in all I wouldn't recommend this hotel.

Stayed: April 2014, travelled as a couple
2  Thank Benjamyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014 via mobile

Full service hotel by the beach and what you would expect by a resort of this type. Very nice rooms and pool area. The staff extreamly friendly and service minded. My husband got sick and they were very attentive and helpful with arranging in villa dining etc. The rooms were great! They were however doing some renovations which was a bit disturbing. The beach by the hotel not that great. A la carte restaurant is really good.

  • Stayed: February 2014
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Thank MT_norway79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2014

It's hard to find fault with Domaine de l'Orangerie. Yes internet is slow and sparse, yes you may have to walk uphill to your room, but the moment you arrive all you want to do is switch off and get lost in the moment - everything about this hotel promotes that. Uncompromising luxury, spacious and environmentally esthetic rooms, lush grounds, exquisite food (the a la carte is a MUST), and staff going above and beyond to make your stay memorable and personable without ever overcrowding. The bathroom gets an extra mention, so too the staff at the evening dinner service in the a la carte restaurant. I wish I knew the name of the young indian waiter from Jodhpur who was instrumental in adding the final touch to our stay, and the pool side shisha... sigh... Can't wait to return!

Room Tip: Ask for one of the higher rooms for a spectacular view
  • Stayed: March 2014, travelled with friends
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Thank Jenirens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

We had a short trip to La Digue, 3 days, 2 nights at Le Domaine de l'Orangeraie.
We had a very friendly and smiling welcome, and housekeeping did a great job, the room was nice decorated with flowers on the bed. The gardens are really nice, with of the smallest but best details.
For us the infinity pool with the bar in the center was really the best experience. The Bar manager (Sjetty) was wonderful, from the first moment we had a 5+ service, the cocktails where just perfect. Also having a lunch at the bar was great.
Breakfast was really good, à la carte restaurant was nice, and dinner buffet was a very good experience.
The little Boutique “ Safran Vert” , is really beautiful,, unfortunately it’s good located nearby the reception, so my wife visits almost every day.
I can only congratulate the whole team doing its utmost to please its clients and to deliver quality service.

  • Stayed: March 2014, travelled with family
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1  Thank Crutzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2014

It is considered one of the best hotel in La Digue, but had many difficulties in having a minimum quality in our hosting for several reasons. See the sequence of events that happened in just 1 night:
- Try to facilitate an early check and even tried to verify if there was a room available and therefore no flexibility was denied by the hotel, the same thing happened at check out (I understand that the hotel was overbooked this may not be possible, but not even trying check for me now is the lack of attention and courtesy to the customer)
- We were visiting a beach by hotel bike and the same was broken the pedal and gave us work because we had to walk back pushing the bike (not good quality and break easily), there is also no possibility of electric bicycle, which would facilitate it has numerous hills and only someone with preparation can actually go the beaches with ease.
- The air conditioning in our room did a huge amount of water in the room was dripping next to our bed and not froze, then after was repaired
- The pool has 1.50m deep, ie my wife that measures 1.60m can not stand because the pool is too deep, or are small details but together you start to see clearly that bothers the tourist who wants to go to such a place, pay dearly to relax and enjoy what the hotel has good. We were at Lemuria on Praslin (before), the pool there, for example, had an area with ​​0.90m and another with 1.30 m ( I believe this should be standard), but do not understand how guys make a pool so deep. Detail: the pool area is very beautiful, but with these problems (men at work with noise, pool very deep, etc)
- Had men works in their structure of restaurant and pool during the day, with masons, helpers, noisy gravel in broad daylight when guests are in the pool enjoying your holiday and rest. This really caught my attention because the manager was watching everything and thinking everything is normal, all guests without exception criticizing everything and seeing everything as absurd; to make civil work in such an environment with noise, smash smash, masons and helpers, ie, completely unpleasant (not the image that is sold in a relaxing place, tranquil, as seen in the website) .. it did not exist for us
Well, the price you pay I think it is unfeasible to stay this hotel. The same strives to be a good hotel, invested heavily in the pool area while the area of ​​the room is reasonable and processes and staff are not well trained. It gave 10:01am (10am is the check out) someone knocked on the door of our room and opened the door and broke into our room, ie, those things no words and so our experience was not good and not nominate. Unhappily!!!

  • Stayed: March 2014, travelled as a couple
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3  Thank Douglas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Domaine de L'Orangeraie Resort and Spa

Address: La Digue | Anse Sévere, La Digue Island, Seychelles
Region: Seychelles > La Digue Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in La Digue Island
Price Range: £329 - £1,792 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Domaine de L'Orangeraie Resort and Spa 4*
Number of rooms: 63
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Also Known As:
Le Domaine De l`Orangeraie Hotel La Digue Island

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