I checked into my room on Friday, June 27th around 2:30pm. As soon I walked into the door of my hotel room the very strong odor of cigarette smoke hit me like a brick wall. The room was overall dirty and wasn't properly ventilated after the previous guest had stayed there the night before. I went back to the front desk to switch rooms. The clerk working the front desk stated that Priceline.com (the website I used to book the hotel room) booked me in a "smoking" room. I would've never booked a "smoking" room as I'm highly allergic to cigarette smoke, the remnants of cigarette smoke, and I also have asthma. I politely asked the hotel clerk to switch me into a "non-smoking" room. She rather rudely told me the hotel was completely sold out and there was nothing more she could do. Then she argued with me and told me there were more smokers in the United States then non-smokers and that I should just "deal with it!" (She was obviously a long time smoker herself.) I immediately checked out of the room because there was no way I could stay in a hotel room in that horrible condition! I wasn't even in the room for a minute! She advised me to contact Priceline about getting a refund. Priceline was willing to refund my money only if the hotel would refund them first. The clerk was unwilling to refund my money for a hotel room I could not stay in because the room was not properly cleaned/ventilated/sanitized which would've severely impacted my health. I called later that evening to see if the hotel had any rooms available. The hotel was sold out again at that time. This hotel made money from two different customers off the same room for the same night. Not only is that unethical, it's just plain wrong. Please do the right thing by contacting Priceline and get my refund issued!
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- Also Known As:
- Econo Lodge Glenmont
- Glenmont Econo Lodge