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“Beautiful boutique hotel”
5 of 5 bubbles Review of The Stanwell Hotel

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The Stanwell Hotel
Ranked #1 of 5 Hotels in Staines
Dublin, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful boutique hotel”
5 of 5 bubbles Reviewed 2 July 2012

I stayed in the Stanwell Hotel for the BMW PGA Championship at Wentworth Golf Club at the end of May 2012. Fabulous boutique hotel. Staff were extremely friendly and helpful and the food was excellent.
The hotel is located about 6 miles from Heathrow T5 and about 10 miles from Wentworth golf club. The hotel have an arrangement with a cab co. called Elite Cars. They are very reasonable and their drivers are very friendly. Do not use black cabs. I was informed that they can charge up to 3 times what Elite Cars charge. Thoroughly enjoyed my stay at the Stanwell Hotel and hope to return soon.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonyBrabazon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
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English first
Corsham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 28 June 2012

Nice hotel let down by the lack of airconditioning in the bedrooms. For this reason I shall not be staying again.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 363Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 26 June 2012

Had a one night stay at the Stanwell Hotel and found it to be very clean and tidy - I'm not sure how new it is but it felt pretty recently built or renovated. Our room was in a sort of annex to the hotel, just across a small well kept garden. The room door opens to the outside, although there was a closed gate which restricted access from outside.

Service from the staff at reception and in the bar was excellent. The cooked breakfast was about average, despite a breakfast award certificate on the wall in reception. Perhaps that set our expectations a bit high and in the end we were left a little disappointed although in reality there wasn't anything wrong with it.

The town is very close to Heathrow and you hear all about it, however its a very nice alternative to a standard airport hotel.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Stanwell Hotel, responded to this review, 1 July 2012
Dear Guest,

Thank you for your recent review on Tripadvisor. I am pleased that you enjoyed your stay with us. We have indeed received a rated breakfast award and I am dissapointed that this did not meet your expectations. We endeavoor to offer our guests the best possible products and standards. I trust that when you next visit The Stanwell Hotel, you will note even more improvements.

Thank you again for using Tripadvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mold, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

We stayed here for two nights whilst visting Thorpe Park - its very convenient if this is what you are planning to do also.
The rooms are clean, well presented and comfortable, however, on the first night we were put in a room above where the outdoor seating area is and due to us visiting in the summer months it was very noisy because people were sat out there until very late. For the second night we asked to change rooms because of this and they had no problems with that.
The breakfast is very nice and you can chose whatever you like for your full english, its not just what you get is what you're given which was very good. There is also a selection of yoghurts, cereals and pastries if cooked breakfasts arent your thing and also a choice of different fruit juices.
The staff were not as friendly as you would hope for, especially one of the waitresses that we had for breakfast... how hard is it to smile?
Overall we had a nice stay here and I would stay again.

  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajoneseeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 18 June 2012

My wife and I decided to try Zamora's Restaurant at The Stanwell Hotel to celebrate our wedding anniversary. We are local to the area and knew that the hotel and restaurant had been updated.
Unfortunately it was a disastrous evening. The starters were adequate but the main courses were awful. My wife ordered Lamb steak and asked for it well done, when it arrived it was medium rare at best. She sent it back and it, and the potato was reheated and the lamb was now dried out. I ordered the Cajun spiced hake fillet with sautéed potatoes but received a plain piece of hake and boiled potatoes. I complained and was presented with a pot of very dry sautéed potatoes by which time the hake was cold. We obviously complained and then heard the waiter discussing in front of everyone quite loudly about our meal. We were only offered a free drink by the waiter so asked to speak to the manager. He firstly offered to take off one meal which we felt was insufficient compensation for our ruined evening. It then felt like we were having to barter for more compensation until eventually we insisted that we were not really happy to pay for any of our evening that had been ruined. This was finally agreed by the manager. Whilst I accept mistakes can be made it is how a restaurant atones for their errors that counts and Zamora's failed on this and every other issue.

  • Stayed June 2012
    • Location
    • Cleanliness
Helpful?
3 Thank Ashford1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Stanwell Hotel, responded to this review, 1 July 2012
Dear Guest

May I take this opportunity to thank you for your candid review. Whilst every effort is made to ensure all our guests receive the very best service and quality of food possible, there are occasions that mistakes do happen and every reasonable effort is made to rectify such mistakes.

On this specific occasion, we acknowledged the mistake and initially offered to deduct the main courses from your bill, as most quality restaurants would offer. Whilst this offer was not to your satisfaction, we then asked what would be a satisfactory outcome. At no stage did we intend to make you feel as if you had to barter a deal. You requested that the entire meal, including drinks, be deducted from your bill. This was honoured without prejudice or malice.

Sincere apologies were offered at the time. Once again, thank you for using Tripadvisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire, England
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 17 June 2012

We have just attended a family wedding and stayed overnight in a deluxe room at the Stanwell Hotel. We were very impressed by just about everything and can thoroughly recommend it as a unique, enjoyable and value for money alternative to chain hotels and it also makes a fabulous wedding venue. It's a recently renovated "boutique" style with sleek and modern decor throughout and is spotlessly clean. The room was well appointed with a tea/coffee making facility, nice TV and excellent bathroom. Food is really good and the staff went out of their way to make sure it all went well. I won't mark them down for supplying only one rather small pillow each, if I hadn't drunk so much at the wedding I'd have thought to request more and I'm sure the friendly, helpful staff would have rushed them up to us!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bazza14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon,UK
Level Contributor
147 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 8 June 2012

Excellent hotel for Heathrow (a bit noisy of course!) Clean, comfortable and spacious room. Food excellent (dinner and breakfast) and staff friendly and helpful. Also large free car park!
would recommend.

Stayed May 2012, travelled with family
Helpful?
1 Thank silvertonsiren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Stanwell Hotel

Property: The Stanwell Hotel
Address: 171 Town Lane, Staines TW19 7PW, England (Formerly Stanwell Hall)
Region: United Kingdom > England > Surrey > Staines
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Staines
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Stanwell Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
The Stanwell is a boutique hotel, located in historic Stanwell village, just 5 minutes from Heathrow and the motorways. The Stanwell combines all the period charm and character of a grand residence, whilst offering a dynamic and contemporary choice of 52 individually designed rooms, bar and restaurant. Upgraded and extended in 2010, all rooms have freeview TV, free wifi, laptop-size safes, hospitality tray and ironing facilities. Don’t miss dining in Zamora’s award-winning restaurant and bar. ... more   less 
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Also Known As:
Travelrest London Heathrow Stanwell

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