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“Excellent, friendly service”
Review of The Swan Hotel

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The Swan Hotel
Ranked #2 of 5 Hotels in Staines
kings Lynn
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent, friendly service”
Reviewed 25 March 2014 via mobile

Visited for lunch with our son. The welcome was very friendly and genuine. The bar is dog friendly, and before we ordered any drinks, we where asked did we want any water for our dog. The menu had an excellent selection of freshly prepared dishes. Our meals were well presented and very tasty. Considering the location, our lunch was no more expensive than we would have paid back in Norfolk. The staff were friendly especially Sian. We are looking forward to visiting again, next time we are in Staines

Stayed March 2014, travelled with family
Helpful?
Thank Vouvant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at The Swan Hotel, responded to this review, 10 August 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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386 reviews from our community

Traveller rating
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    31
    30
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Crewe, United Kingdom
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 March 2014

Have drunk at The Swan many times when I lived in Staines and the range of Fullers beer always did for me !!
Now we live up north we stay when we are in these parts and still love the beer, the breakfasts are great and the food good too.
Rooms are adequate, not better than that but also not worse than that and whether sunny, rainy or even with the Thames still in flood it is a great location.

Room Tip: Go for room 11 always, just NOT when we want it please !!!!!!
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhiteLionCrewe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at The Swan Hotel, responded to this review, 10 August 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tomball, Texas
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 March 2014

This is a lovely hotel overlooking the Thames. We had dinner and breakfast in the downstairs restaurant, and both meals were excellent. Service is top notch with friendly, attentive staff, while there is an excellent variety in both dinner and breakfast menus.

Our room was very comfortable. Part of the charm of older places like this are the floors and walls are not what one would call "square and level", (laser levels were a little hard to come by in the 1600's). But crooked floors and walls just add to the character. Anyway, the bed was very comfortable and our room had been updated so it had all the amenities. The atmosphere was relaxed and we will definitely stay here again. My only quibble is a place with this much history needs a resident ghost.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CalTexan51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at The Swan Hotel, responded to this review, 10 August 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 February 2014 via mobile

Had a really nice stay here. River location is beautiful and it's a short walk into the town centre. Room lovely and comfortable bed. Staff v helpful. Good breakfast. Would recommend. So much nicer than staying in an impersonal travelodge.

Stayed February 2014, travelled as a couple
Helpful?
Thank loulots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swanmanagment, Manager at The Swan Hotel, responded to this review, 4 March 2014
Thank you for your knid words about the Swan,I do hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Addlestone, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

We regularly enjoy lunch at the Swan. The restaurant is comfortable, the staff are friendly, service is good and the atmosphere is relaxed. The menu varies with fish and chips always a good choice. Look forward to our next visit.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Grace493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
swanmanagment, Manager at The Swan Hotel, responded to this review, 4 March 2014
I'm glad you enjoy our food here at the Swan, we hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
2 reviews
Reviewed 20 February 2014

This was my second visit to the restaurant and was over 2 years ago. I did not stay at the hotel. The food was very disappointing. My venison casserole was mostly dumplings and potatoes with only 2 pieces of meat. When I complained the Chef came out to the table and told me that I should have had another dumpling! My friend had Welsh rarebit as a starter which comprised a few pieces of sliced toast and a pot of melted cheese. Although the dishes sounded nice we found them to be less than satisfactory.

Stayed March 2013, travelled with friends
Review collected in partnership with this hotel

Helpful?
Thank carvellchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at The Swan Hotel, responded to this review, 10 August 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Egham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 February 2014

We have visited the Swan quite a few times during the past year and if you like a well kept pint of beer this is probably the best in the Staines area. Not the cheapest but I have yet to have a duff pint, the guest Fullers beer makes a welcome change and the staff are always easy to talk to. Have eaten in the riverside restaurant a couple of times. The food is always well presented but the service can vary if the place is busy.

  • Stayed January 2014, travelled with friends
    • Value
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Dorian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alessandro C, General Manager at The Swan Hotel, responded to this review, 10 August 2016
Many thanks for your review, and your feedback.

Regards

Alessandro
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Swan Hotel

Property: The Swan Hotel
Address: The Hythe, Staines TW18 3JB, England
Phone Number:
Region: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #2 of 5 Hotels in Staines
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Swan Hotel 3*
Number of rooms: 11
Official Description (provided by the hotel):
The Swan Hotel is a early 20th-century inn with 9 individual bedrooms and 2 executive rooms. We are located just 15 minutes drive from Heathrow Airport and conveniently close to Staines Upon Thames, Runnymede, Historic Windsor, the JFK Memorial and based right on the river Thames. ... more   less 
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Also Known As:
The Swan Hotel Staines
Swan Hotel London

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