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Reviews (789)
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All reviewsthorpe parkmini fridgepackage deala river view roomthe hotel car parkbuffet breakfastbus stationground flooran upgradetown centretheme parklovely hotelwedding receptionstaines upon thamesstayed here for one nightfree parkingdouble room
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Reviewed 4 September 2013

Stayed there for one night,the best part about the hotel is beautiful view of river Thames ,loved the spacious clean bathrooms, rooms were not that big but beds were pretty comfortable, had all the basic equipments from iron to refrigerator.we were total 4 Adults and 2 children they had no accommodation for kids so had to book 3 rooms that was slightly inconvenient.

  • Stayed: August 2013
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Thank Aishq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 5 September 2013

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit.
I look forward to seeing you again in the near future.

Kind regards,

Jogchum Slof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

This Lodge had the best bed and pillows ever, and not because I had just been on a 13 hour flight. The heat wave in England was horrible, worst on record, and the staff were great about getting fans and anything to assist us with the miserable heat. The Restaurant served wonderful food at a very reasonable rate, and sitting outside the view was beautiful. Mo was one of the most personable staff there, and I really appreciated him.
Love the fact that there was a beautiful riverside walk and an easy walk to town. Conveniently located for bus, train and shopping.
Will definitely be back!

  • Stayed: August 2013, travelled on business
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Thank mwanamission
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 5 September 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that my team especially Mo will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back again very soon.

Kind regards,

Jogchum Slof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2013

This hotel was ideal for our trip to Thorpe Park. Got a hotel and day ticket bargain. Lovely location right on the Thames. Handy for shopping in Staines with great retail park, eateries and cinema. Room wasn't brilliant, as on top floor and was uncomfortably hot during night, and shower was shocking. However, perfectly fine for our purpose. Breakfast bit busy, but lovely food. Would stay again.

  • Stayed: September 2013
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1  Thank Spanjulika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 5 September 2013

Thank you for taking the time to write a review about your recent visit to Mercure London Staines.

Please accept my apologies for the room temperature and shower and I hope to welcome you back in future.

Kind regards,

Jogchum Slof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2013

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 5 September 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 August 2013

Nice Hotel in a great location with lovely river views and riverside walk. Handy for the town. We had a very comfortable room, clean and nicely decorated with outside sitting area overlooking the river excellent breakfast. Staff all very friendly and helpful. I will definitely return

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank skywalker152013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 30 August 2013

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back again very soon.

Kind regards,

Jogchum Slof
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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