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“Nice location, needs work !!”

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Mercure London Staines-upon-Thames Hotel
Ranked #3 of 5 Hotels in Staines
Reviewed 12 December 2013

We Stayed here last weekend, good location right on the Thames, it was dark when we arrived and left so we couldn't see too much. The hotel is a little difficult to find and the parking area is very small. The reception area is very small, and there is no elevator, and the stairs and hallways are tricky to navigate, but I am sure there is someone to help you if you needed it. The room was very comfortable and clean with a small balcony that overlooked the Thames. There was a private function going on the night we stayed so the restaurant was closed, but they offered us room service with an extra 5 pound charge, no thanks !! The bar prices were rediculously expensive, 10 pounds for a Beer and small Wine, so we didn't stay there long, found a great pub short distance away, called the Bells which I highly recommend.

Room Tip: River view
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
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Thank cryyzac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 16 December 2013

Thank you for taking the time to write a review about your recent visit to Mercure London Staines. I am glad that you like the location and found the rooms comfortable and clean.

I hope to welcome you back in future.

Kind regards,
Jogchum Slof

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (721)
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409 - 415 of 721 reviews

Reviewed 10 December 2013 via mobile

I have stayed in this hotel a number of times but not for some time. I booked four rooms for myself and colleagues and all were very good. The room I had was in good order and very comfortable. The bar area is relaxed and comfortable.
The location is great, right on the river and a short walk to restaurants etc. The concierge was his usual cheery self!

Stayed: December 2013, travelled on business
Thank Leigh B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 11 December 2013

Thanks for your review. I am glad you had a good stay with us.
See you on your next trip hopefully!

Kind regards,
Jogchum Slof

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013 via mobile

Nice location on banks of Thames, helpful and friendly staff and perfect mattresses for a good sleep. Breakfast also good.


But overall this hotel needs renovation. Carpets are shabby, rooms and hallways small, windows & heating A/C not of today's standards.

A merely ok experience.

Stayed: December 2013, travelled on business
Thank TJMichel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 7 December 2013

Thank you for taking the time to write a review about your recent visit to Mercure London Staines.
I am really sorry to hear that your stay was not upto the expectations and would like to assure you that we are working hard to improve certain areas in the hotel.

Kind regards,
Jogchum Slof

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Reviewed 4 December 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
Thank Jackie c
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 7 December 2013

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Reviewed 20 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Marvyn H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 21 November 2013

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Reviewed 11 November 2013 via mobile

We booked a number if rooms for a family wedding and on arrival my aged dad was put on the 3rd floor and as the hotel has no lift access this was never going to work. Patrick on reception sorted out all of our rooms and managed to get him on the ground floor. Once that was sorted the rooms were of a good quality we had 4 rooms with balconies over looking the Thames. Breakfast was very nice and the newly refurbished restaurant is light and airy. Bit concerned that the toaster set on fire and filled the area with smoke but no member of staff noticed and there was no audible smoke alarm set off. Overall the hotel served what we needed and without Patrick on reception would not have beef such a good stay. He seems to be running all areas of the hotel

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank familytripagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 13 November 2013

Thank you for taking the time to write a review about your recent visit to Mercure London Staines. I am delighted that you enjoyed your stay and we have noted your comments about toaster which we have since addressed.

Kind regards,

Jogchum Slof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013 via mobile

Stayed here to be close to friends for a Twickenham and shopping weekend. The first impression wasn't good as the receptionist wasn't friendly or welcoming and after an hour doing 4 junctions of the M25 a smile would be nice. No lift and a room on the second floor - that didn't help either! I know, a nice glass of wine will cheer me up. ...... £7.95 for the house wine? No wonder the bar is empty.
The rooms are clean and comfortable but the bar and breakfast are silly prices. Definitely NOT value for money

Stayed: November 2013, travelled with friends
Thank Mushies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 13 November 2013

I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you in person.
Please could you contact me on h6620-fb@accor.com

Kind regards,

Jogchum Slof
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Staines
Price Range: £75 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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