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“Quirky Hotel”

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Mercure London Staines-upon-Thames Hotel
Ranked #3 of 5 Hotels in Staines
Reviewed 8 March 2014

A quirky mix of old an new, the hotel has been expanded to and added to in a few phases, making it a little bit of a maze, or adventure, to find your room.
The staff match the hotel in quirkiness, but this all adds to the flavour. The hotel is right on the banks of the Thames, was fun in the Feb flooding, hats off to the staff for keeping the river at bay, and nicely located for the town centre, bus & railway stations.
The menu is a little limited, and no specials I have noted as catch of the day is always Tuna, but as 2 mins from the town centre lots of other choices.
All the rooms I have stayed in have been a reasonable size and with a large flat screen TV with Freeview channels, the beds vary from firm to very soft and due to the location on a major junction some of the rooms on the road side can be a little noisy.
As per another review, housekeeping can be a little eager so would advise, 'Do not disturb' hung on door and chain put on if you are planning being in the room after 08:00, this may be due to the majority of regular guest being business type and normally clear of the room about then.

Room Tip: Riverside the only choice
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  • Stayed: March 2014, travelled on business
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Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 16 March 2014

Dear David N,

Quirky?? We will take that! Thank you for sharing your kind feedback and I am glad you enjoyed the location.
Next time you are around try Sea Bass or Poached Salmon from our menu, they are delish!!
And please be assured I have also addressed your comment regarding housekeeping.

Hope to see you at Thames Lodge soon.

Kind regards,
Marnix Teeken

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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423 - 429 of 748 reviews

Reviewed 1 March 2014

I stayed here in September for the weekend on a trip to Thorpe park and the hotel wasn't far from there. The hotel was immaculate, everywhere was so clean. The room was lovely with a tv with most free view channels and wi-if throughout it, spot on! The hotel has a lovely view of the river and it was really nice to sit outside on a night next to it. Buffet breakfast the next morning was so delicious, hands down the best breakfast I've ever had at an hotel. Was in a good location, close to shops, bars and restaurants. Would recommended anyone to stay here and would definitely come back here again.

Stayed: September 2013, travelled with family
Thank Caitlin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 3 March 2014

Dear S Caitlin,

I am delighted to read that you had a fabulous time with us and you took full advantage of the location. I am glad that you had a relaxing time at our terrace and the breakfast team will be delighted to hear your positive feedback.
I look forward to welcoming you back this summer!

Kind regards,
Marnix Teeken

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Reviewed 22 February 2014

Most of the hotels I looked at in Staines were too far out of town or actually at Heathrow airport! The Mercure is just along from the high street, 5 mins from the train station and a little bit more to the office I was working at.

Staff were great, gave me directions to a whole load of places! The room was perfect for what we were paying, decent sized comfortable bed, TV with most FreeView channels, also the ability to connect my iPod to it and listen to music. Also, free WiFi throughout the hotel.

Stayed during the flooding, unlike other establishments I saw, Mercure had it all under control, pumping water out, sandbags etc meant that my stay was not impacted at all.

Will be happily going back shortly.

Room Tip: I slept on the roadside and the back, equally quiet.
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  • Stayed: February 2014, travelled on business
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1  Thank Graham C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 24 February 2014

Dear Graham C

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.

I look forward to welcoming you back again very soon.

Kind regards,
Marnix Teeken

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Reviewed 20 February 2014 via mobile

Stayed for new year good room view of thamesnew year food excellent evening ruined by awful disco. Champagne should be served at midnight although disco had midnight some minute affer every one else. Stayed for 2 nightson lazt day cleaner wanted to do room at 8.30 surly supervisor said this Was company policy. But otherwise very good. BUT WHY NO DECAF TEA..other staff very good especially reception.

  • Stayed: January 2014
    • Location
    • Cleanliness
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 22 February 2014

Thank you for taking the time to write a review about your recent visit to Mercure London Staines.
I am delighted that you enjoyed your stay and we have noted your comments about the cleaner which we have since addressed.

Kind regards,
Marnix Teeken

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Reviewed 19 February 2014

We booked a trip to thorpe park theme park it was a Saturday and sunday we arrived at the hotel and were shown to a very average double room it was a quite dark green decor and felt very un welcoming after ringing down to the very helpful staff I was given a good deal on an upgrade to a riverside room, WOW stunning room very well decorated with a large ensuite and beautiful view of the river, luxury room service, the breakfast was lovely and delivered on silver trays to the bed! The evening meal menu wasn't greatly to our taste or very flamboyant so we went out for dinner, I would recommend and defo rebook if in the area at all.

Stayed: August 2013, travelled as a couple
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 20 February 2014

Thanks for your review. I am glad you had a good stay with us.

See you on your next trip hopefully!

Kind regards,
Marnix Teeken

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Reviewed 16 February 2014

Stayed here on a surprise stay, room very high standard, overlooking river but chilly,until heater warmed it up! Popped down to bar for drink with very attentive friendly staff, and upon return to room it was lovely and warm and cosy. Ate in hotel, dinner and breakfast. Dinner 5* standard, excellent presentation and good value. Breakfast, vast selection hot and cold, 3 hour's time slot, 7-10, and at 9am hot breakfast buffet was stiil fresh and hot. Tea/coffee facilities, great selection.
Only minus was no bottled water in room, but reception brought some up on request.
Hotel not in a greatest looking area, but behind the facade it was excellent! Convenient for Heathrow Airport, Windsor and 5 min walk from station to London (40 mins)

Room Tip: Room 33 with river view and small balcony, tho towpath directly outside.
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  • Stayed: February 2014, travelled as a couple
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Thank dave050261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 19 February 2014

Thank you very much for your review, I am delighted that you enjoyed your visit to the Mercure London Staines.

I look forward to welcoming you back again soon.

Kind regards,
Marnix Teeken

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Reviewed 29 January 2014

I hadn't been or stayed In Staines for 35 years and remembered the Mercure as the Packhorse Pub. Therefore it was no surprise that for nostalgia reasons I chose to stay at the Mercure on a recent business trip for 2 nights.

Upon arrival it looked as I had remembered it from the outside. Inside the reception and staff were courteous welcoming back old clients as they checked in and as a new guest a VIP tour to my room No 1 which faced the river.

The room was basic, clean and tidy not over lavish but adequate and reasonable for the price. The bed was extremely comfortable. A mini bar, tea/coffee and good size bathroom all clean and adequate. The room included a flat screen TV that actually worked without needing to refer to the manual or request assistance to operate.

I dined in the restaurant both nights and found the food better than expected and reasonably priced. The bar remnant of the pubs earlier days was a great area to sit, talk and relax. I personally found the breakfast very good and quite relaxing overlooking the river.

Overall an enjoyable stay - just like an old pair of comfy slippers :)

  • Stayed: January 2014, travelled on business
    • Value
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Thank Stevelizhangjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this reviewResponded 31 January 2014

Thank you very much for your review, I am delighted that you enjoyed your visit to the Mercure London Staines.

I look forward to welcoming you back again soon.

Kind regards,

Jogchum Slof

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Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Staines
Price Range: £66 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines

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