This could be a very nice hotel with a little TLC. My husband and I spent the weekend here on a living social voucher. The car park was free, which is a big bonus these days, the lady at reception was lovely and helpful and the room was very pleasant and at first glance very clean (please check under toilet rim staff). Also free WIFI was a bonus.
A three course evening meal was included. It was a set menu, which is fine, but the waiter was really offhand and unhelpful. The menu said rice and naan bread with the main, but when it was served and we asked for our bread we were told it was one or the other. If we had known we would have had one of each, as would the couple at the next table.
Though it was only 7pm there was no choice of desert as they had run out, and if you don't like pistachio there was nothing else.There was also no slimline tonic available. maybe a trip to a very close supermarket ?
We sometimes feel you get poor service when redeeming a voucher as they are not making enough from you and we certainly felt this in the restaurant. If the service was better we would have ordered extra, more drinks etc. but as it was we went elsewhere.
The food was fine, but the restaurant was very nearly empty on both nights, although many other local establishments were very busy. Perhaps the staff put off potential customers.
The voucher advertised this hotel as being on the Thames, but it was not, it was on the other side of the road.
We felt we had the value of our voucher, but would not have been happy if we had paid full price.
It is a shame as we felt this could be a very nice hotel with a little bit of attention to detail and some customer care.
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- Also Known As:
- Anne Boleyn Hotel