I stayed at this hotel for one night on a trip to Buffalo in September and the only thing good about the hotel was the amenities. First thing I noticed was how old the hotel was, then when I went to the bathroom to freshen up there was no hot water. I work in a hotel so I wasn't going to be rude about it, on my way out for the afternoon I stopped by the front desk and informed there there was no hot water, they promised to have it taken care of before I returned. I got back to the hotel after dinner around 6:00 and there was still no hot water. I change into my swim suit and go to the desk again, saying "I'm going to go for a swim and spend some time outside and in the sauna, there is still no hot water, could you please have it taken care of? I'll need a shower when I get back." I spent a few hours out of my room, giving them plenty of time, then went and had a glass of wine in the restaurant. About 9:00-9:30 I returned to my room, left the water running 20 mins, still cold. When I confronted the desk again, she told me no one had looked at it because there wasn't a problem, and it's an old hotel. She told me my room was located on the far west side of the hotel and it took a while for the hot water to reach there.
That is completely unacceptable in a hotel! Not only did they lie to me about having someone look at it, but then they blamed it on the location of my room??? When I mentioned I left the water running 20 mins and it was still cold she acted as though I was lying to her and said "Well I don't see how that is possible, there is nothing wrong with it"
Very very very poor customer service.
- Official Description (provided by the hotel):
- Radisson Niagara is a country-suburban, full service hotel located on the banks of the Upper Niagara River just 12 miles from Niagara Falls and 15 miles to the Buffalo area suburbs and Downtown Buffalo. We feature 263 guest rooms and suites with either 1 king size bed or 2 double beds. Every room has a walk out balcony and over half of our rooms overlook the river and spacious grounds. Each room includes hi definition cable TV and complimentary internet access. We are adjacent to River Oaks Golf Course, a 7,200 Muirhead designed course with privileges as well as River Oaks Marina with short term slip rentals available as well as jet ski rentals. Enjoy the tranquil setting of our hotel after a busy day at the Falls or shopping. ... more less
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- Also Known As:
- Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
- Grand Island Holiday Inn