On the morning of our departure from Canada, we received a call from the hotel at 9.am. informing us that the kitchens would be closed so we could not have dinner, claim our $25 dining voucher, or have a hot breakfast. I would have thought that they would have informed us earlier to enable us to re-book. However, it was too late and our arrangements had been made.This made us feel uneasy as the reception area did not appear to be on the ball. On arrival, the Hotel looked rather dated and tired. A staff member was planting plastic flowers in large containers at the front entrance (looked rather cheap and cheesy). The checkin went well with the man being very pleasant and understanding. He did offer us a future discount on a room of our choice. However, this did not make up fully for our disappointment at not having a romantic meal overlooking the river as we had planned.The bedroom was clean and basic. The staff was attentive and courteous.The high note was the view and fabulous location. Not sure if we will return, but you never know? Everything looks so much better in the summer.
- Official Description (provided by the hotel):
- Radisson Niagara is a country-suburban, full service hotel located on the banks of the Upper Niagara River just 12 miles from Niagara Falls and 15 miles to the Buffalo area suburbs and Downtown Buffalo. We feature 263 guest rooms and suites with either 1 king size bed or 2 double beds. Every room has a walk out balcony and over half of our rooms overlook the river and spacious grounds. Each room includes hi definition cable TV and free internet access. We are adjacent to River Oaks Golf Course, a 7,200 Muirhead designed course with privileges as well as River Oaks Marina with short term slip rentals available as well as jet ski rentals. Enjoy the tranquil setting of our hotel after a busy day at the Falls or shopping. ... more less
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- Also Known As:
- Holiday Inn Grand Island (Buffalo / Niagara) Hotel Grand Island
- Grand Island Holiday Inn