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“Great hotel and service”

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Inn at Great Neck, BW Premier Collection
Ranked #1 of 2 Hotels in Great Neck
Certificate of Excellence
Reviewed 8 July 2014 via mobile

We stayed here because of a friend's wedding at a nearby country club. The hotel is absolutely amazing in every sense. The rooms are clean and modern with free wi-fi and all of the staff, from the front desk to the concierge, were friendly and accommodating in every way.

The breakfast buffet at the bar/restaurant inside the hotel was also incredible with amazing service.

Whenever I give an overwhelmingly positive review I always like to mention the most negative part of the experience just to dispel any bias. In the case of the inn at great neck that was probably the elevators. There are only two and it seemed that during particularly busy times they could not handle the traffic in an efficient manner. But that is really nitpicky and it did not in any way diminish the otherwise stellar experience.

I highly recommend this hotel for any kind of stay.

Stayed: July 2014, travelled with friends
Thank bkmaxik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 10 July 2014

Thank you for your review of the Inn at Great Neck.

We are happy to hear that you enjoyed your stay with us and that all of our staff was friendly and accommodating.

Thank you for dining at our in-house restaurant the Brasserie Americana. We are glad you enjoyed your meal as well as the service provided.

Thank you as well for your patience when using our elevators. We do understand at busy times during check-in and check-out that guests may have to wait a few extra minutes and we are sorry for any inconvenience this may have caused.

We look forward to having you stay with us again in the near future.

Sincerely,

Briana Keller
Reservations Manager

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229 - 235 of 397 reviews

Reviewed 4 July 2014

We chose this place for several nights of a business trip because it was one of a surprisingly small number of well-rated places to stay on Long Island. (Considering the remarkable amount of wealth represented on Long Island, and especially in the neighborhood of Great Neck, it's amazing how few well-rated hotels there are here!)

The staff here are relatively young (with one exception, Paul, an older man who seemed a little uncomfortable). Nonetheless, they are not the awkward teenagers who seem to staff most American hotels and motels these days. Indeed, the politeness of the staff (another "un-American" feature) explains part of this hotel's high grades and SLH (Small Luxury Hotels) certification. The car valets are quick and do not expect tips. The front-desk staff are consistently polite and helpful. Large ice buckets appear promptly upon request to housekeeping! There are two computers and one printer in the Business Center.

We had a suite on the top (i.e., 5th) floor. There is a restaurant on the ground floor, and we wanted to be as far from "bar noise" as possible. And indeed, there were several adult birthday parties there during our stay (Good Luck! to that fellow who turned 100), and guests for nearby weddings routinely stay here. Nonetheless, from our suite we heard no internal noise. The suite was well air-conditioned, but we decided to open the large bay-windows at night for fresh air. This allows a fair bit of street noise in. The hotel is just off the main road (which is Middle Neck Rd) and restaurant strip, and many restaurants, as well as a drugstore and large food mart, are a short walk away. In other words, the location is excellent for leaving your car in their garage and walking. The train station is also a short walk away. The room had a fridge and a microwave, which both proved helpful. The TV was limited to 40 channels, however, - the least useful 40 channels.

We were on a semi-business trip, and found that a chair of appropriate height for tabletop computer-work (i.e., a standard adjustable business chair) was not available in the suite. This was one of the very few faults of this place. The staff made mighty efforts to find a chair of appropriate height, however, and we finally settled on a tall stool brought up from the bar!

If you have business or leisure in Great Neck, then this is the place for a dignified and well-located stay. Better for couples and business travelers than for families or younger people. Take the kids somewhere else, and let the grownups stay here.

Room Tip: Go for a suite!
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Stayed: May 2014, travelled on business
1  Thank ScienceTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 7 July 2014

Thank you for your most recent review of the Inn at Great Neck.

We are happy to hear that you enjoyed your stay with us and that our staff was consistently polite and helpful.

We hope you enjoyed the hotels close proximity to the center of town, as you had mentioned, and that you were able to dine at many of the local restaurants in the area.

Thank you for the information regarding our in-room desk chairs. We are happy that we were able to accommodate your needs for a chair more desirable.

We hope to have you back in the near future.

Sincerely,

Briana Keller
Reservations Manager

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Reviewed 3 July 2014

Everyone gave great service from valet to front desk to servers to all.Abel at bar gave us some ideas on places to go.Had dinner in hotel restaurant and it was delicious(filet mignon.salmon special). Rooms are very clean-we had jacuzzi and nice size bathrooms!Plenty products(shampoos,washes,etc) on hand.Close to train.Also had nice buffet breakfast in morning...and food was hot(sometimes cold when you go to some places)..Our room was in front and we didn't hear any noise-we were on fourth floor.Very accomodating staff-would stay again.

  • Stayed: June 2014, travelled as a couple
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Thank brighteyes67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 7 July 2014

Thank you for your most recent review of the Inn at Great Neck.

We are glad to hear that our staff was very accommodating to your needs.

Thank you for dining in our in-house restaurant the Brasserie Americana. We are happy to hear that your food was delicious and that our staff provided excellent service.

We look forward to your next arrival.

Sincerely,

Briana Keller
Reservations Manager

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Reviewed 30 June 2014

The Inn was the hotel selected for a wedding we were attending. The reservation agent was extremely helpful when we had to add additional people to our room. The room itself was spacious for four people and clean. My only negative would be housekeeping not providing additional paper products, coffee etc. on the second day. The bed was made but I had to request these items. We were at the front of the hotel and it is true you can hear the noise from the street.

  • Stayed: June 2014, travelled with family
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Thank EJ1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 1 July 2014

Thank you for your most recent review of the Inn at Great Neck.

We are happy to hear that you enjoyed your stay with us and your accommodations were most spacious for the four guests in your party.

Thank you for your comments regarding our housekeeping department. We appreciate your honesty and will make sure these issues do not arise again for future guests.

Sincerely,

Briana Keller
Reservations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

I have stayed at this place twice in the last 3 months for 4 night stays. It is a great spot and the staff are first class. Front desk, bellmen, bar staff : all brilliant.
Rooms are well appointed and it is a pity that the restaurant never appears to be busy during the week, the food is really good but there are plenty of other eating options in the town I guess.
20 minutes into Manhatten on the train is another huge plus.
I highly recommend The Inn. I work near JFK when I am in New york (Jamaica) but the drive only takes 20 minutes and it feels like you are in another world

Room Tip: Get a room that doesn't back onto the railway tracks. Good soundproofing in the hotel room howev...
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  • Stayed: June 2014, travelled on business
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1  Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 1 July 2014

Thank you for your lovely review of the Inn at Great Neck.

We are happy to hear such great words regarding our staff members and our restaurant.

Thank you for recommending us to others. We look forward to your next visit.

Sincerely,

Briana Keller
Reservations Manager

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Reviewed 26 June 2014

“Rob and I married on June 15, 2014 in the Chapel of the Hotel, had a cocktail hour on the patio, which also included an indoor section with chairs and tables and held the reception in the hotels reception room. The food was the best I'd ever tasted, worth every single penny; our guests were overwhelmed with how good the food was. The reception room before any of us placed a flower was gorgeous, every detail thought of. The "wedding staff" took us (the wedding party) by the hand, step by step, they didn't miss anything and catered to every single need we or our guests had, thank you to Jessica and Jose and those who assisted them. We stayed at the hotel for several reasons, the first was that we lived in Great Neck as kids, met there and wanted to marry in Great Neck but what made this location so perfect is that anyone in the tri-state area can get there with public transportation without a fuss, NYC is 40 minutes away with 1 train leaving out of Great Neck. The hotel itself has an excellent staff who also catered to us, but the best part about the hotel staff was that if something did not go exactly to plan, their collective enthusiasm to correct the matter was absolutely touching, it mattered, we weren't happy and it mattered. And the corrections made were swift and with sincerity. Every penny spent on the rooms, the wedding, the food, the drinks, and tips for the staff was money spent wisely, happily and without regret. The hotel is beautiful visually as well and we give the staff, the management and the hotel 5 stars on all marks.”

  • Stayed: June 2014, travelled as a couple
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1  Thank Monica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 27 June 2014

Thank you so much for your kind words regarding your wedding and overnight accommodations at the Inn.

We are so happy that you had an amazing wedding experience with us and that all your needs and requests were met. We are very pleased to hear that you enjoyed all the food served, as well as your wonderful comments regarding our staff.

It was a pleasure having you and your family at the Inn. We wish you and your husband all the best and look forward to your return in the future.

Sincerely,

Briana Keller
Reservations Manager

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Reviewed 23 June 2014

We were in Great Neck for a wedding and the Inn was the designated hotel for out of town guests. The front desk was so efficient - it took a while to get to the Inn from the church and I needed to change quickly before heading over to the reception; between the bellman getting all of our various bags and getting our room keys, it took just moments to get into the room.

I had requested a room on the street side (to avoid hearing the LIRR) and it was extremely quiet. The room was extremely large w/ a king bed, nice comfy arm chair & ottoman - bathroom was luxurious w/ a very good shower head; plenty of hot water.

The bride's parents planned a lovely brunch for those that stayed at the hotel so we checked out and stored our bags w/ the bellman. Brunch was delicious w/ bagels, cream cheese, smoked salmon, whitefish salad, french toast, pancakes, eggs, bacon, sausage, potatoes, green salad, pasta, juice, mimosa, croissants, fruit, and cookies. Service again was impeccable by the wait staff, keeping the coffee flowing and clearing the plates.

The bellman who got our bags and car was quick and so helpful. It's nice to see such good service in New York; it doesn't always happen.

I would gladly stay at the Inn again.

  • Stayed: June 2014, travelled with family
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Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hign30, Manager at Inn at Great Neck, BW Premier Collection, responded to this reviewResponded 25 June 2014

Thank you for your feedback regarding your stay with us.

We are glad to hear you enjoyed your stay with us and that we were able to accommodate all your needs and requests. Also that your room was cozy and quiet and that all of our staff were friendly and efficient.

Thank you for attending the lovely brunch set up by your host and that you enjoyed the delicious buffet mentioned.

We hope to have you back in the near future.


Sincerely,

Briana Keller
Reservations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Inn at Great Neck, BW Premier Collection

Address: 30 Cuttermill Rd, Great Neck, NY 11021-3111 (Formerly Inn At Great Neck, Best Western Premier Collection)
Phone Number:
Region: United States > New York > Long Island > Great Neck
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Great Neck
Price Range: £120 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Inn at Great Neck, BW Premier Collection 4*
Number of rooms: 85
Official Description (provided by the hotel):
The Inn at Great Neck is a leading full service luxury boutique hotel inspired by the historic Jazz Age and art deco style depicting the decadent soirees of Long Island's roaring 1920's. Throughout our modern facilities, you will find chic Art Deco accents, including wall murals, hand crafted African Sapele mahogany woodwork, metal works and other artisan designs you simply cannot find today. All presented with the quality service our discerning clientele have come to expect. The Inn at Great Neck is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. We are located on the Long Island's Gold Coast and within walking distance of Great Neck's antique shops, fashion shops, galleries, and restaurants. The Inn is convenient to Nassau County's corporate centers and is just two blocks from the Long Island Rail Road. You can be in New York City, within twenty two minutes. The Inn at Great Neck offers a complete array of services and amenities for corporate events and social functions. Our team of professional event coordinators will gladly help you with every detail. ... more   less 
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Also Known As:
Inn At Great Neck Hotel Great Neck
Hotel Great Neck
Inn At Great Neck, BW Premier Collection New York

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