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“Friendly staff; hotel covers basics; watch the smoking rooms”

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Comfort Inn & Suites
Ranked #4 of 8 Hotels in Hamburg
Reviewed 30 August 2013

We arrived late at this hotel, having driven from Toronto's Pearson airport. The room we got had an absolutely unbearable smell of cigarette smoke. I could not have possibly slept in there. Even for a smoking room, it should have been aired out better or have some air freshener used. However, the evening clerk at the desk was great. She immediately booked us into an equivalent room (the last one available!), and next morning the staff was equally accommodating in allowing us a later checkout. The lady at breakfast was also super friendly.

All in all, if you want a place to crash with nothing fancy this hotel will do the job. Price for our room was around $100.

  • Stayed: July 2013, travelled with family
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Thank tzikat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 160 reviews

Reviewed 20 August 2013

This was a nice hotel as we have seen with those that are Comfort and Quality Inns. We were in room 221. Staff appeared to have ignored our special request on our advance reservation to provide a quiet room away from the elevator, stairs, ice/pop machines. The room was on the 2nd floor near the 2nd floor main stairway from the first floor lobby. We arrived around 7:30-8:00 p.m. and the room was hot and stuffy. No one bothered to turn on the A/C. After we turned it on , it would soon cycle off. We brought this to the attention of the front desk and they did not offer a remedy but noted this seemed to be a problem with that type of A/C unit. I requested a fan, but even that was not available. Fortunately it cooled off that evening and we left the room window open. The hotel did not meet its guarantee of satisfying our family needs. Staff almost seemed taken aback by the request for a fan. The room did end of being reasonably quiet.

Room Tip: During hot weather ask for a room with a functioning A/C unit.
  • Stayed: August 2013, travelled with family
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Thank JohnHChicagoIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

My overall impression of the Inn was that it was average to poor. We stayed overnight after a Bills game. A positive was that the location of the Inn is about 5 miles from the stadium and it was easy access both there and back. The breakfast was average with waffles, cereal and bagels. There is limited seating in the dining area, which can pose a problem. We located another area of the hotel and balanced our food on our laps. The Inn could offer smaller tables that would provide more seating areas. The pool area was small but functional. They claim the pool is heated but my children (who are avid pool reviewers) claimed it to be "chilly". There were no towels in the pool area and I had to walk to the desk to ask for towels. The next day there were still no towels in the pool area (or the workout area) and the desk clerk had difficulty locating any and took one off the maid cart.
The room was average with a smaller TV. The beds are very "double" size, not an inch bigger. The room was average clean. The front desk was staffed with only one person, but they were kind and helpful.
We did notice in coming into the hotel at night that the back door (side) was not locked. We attempted to secure it but it would not secure posing a security issue. We checked it again in the morning and it was still "unlocked".
Overall the Inn is average, a bit expensive for the quality and seemed to lacked efficiency. I wouldn't stay at this location again due to having other choices nearby in Buffalo and near the stadium due to price and average quality.

  • Stayed: August 2013, travelled with family
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Thank lmalek4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013

I found this hotel adequate and acceptable. It is not the newest, nicest or best located. But, they got the job done for us on a recent trip to the area. On our one night stay, the staff was competent and friendly. The room was big enough, clean enough and comfortable. The property is not at all spectacular or outstanding. However there were no glaring problems either. The continental breakfast was nothing special, but at least they had one. The venue is nothing to write home about, but if you need a clean place to spend the night, this hotel is acceptable.

  • Stayed: August 2013, travelled as a couple
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Thank tm216butler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

Deciding not to make our entire trip home from Moseport in Ontario in one night, we found a room here late in the evening. No king bed available and handicapped access usually means no bathroom counter space. That said, our room was comfortable, clean, quiet with very nice linens and good bath towels. The place has seen better days, and I think new hallway carpet would help. Had a decent basic breakfast in an adequate dining space. We did not see the pool so cannot comment. Always nice to have in-room coffee and a micro-fridge. Young man on the night desk was most personable and friendly. There are several restaurants nearby, one actually in the same parking area.

  • Stayed: July 2013, travelled on business
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Thank Mary Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

Rm 209 had moldy curtains, dust on furniture, sticky bathroom floor.We had to ask for towels. Overall the hotel needs a good cleaning and vacuuming plus there's a musty odor about the place. Breakfast was very good.

  • Stayed: July 2013
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2  Thank hicuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

I had the oppurtunity to saty here with my wife and three daughters as we were visiting family in the area. The front desk clerk was friendly and efficient upon checkin. The room was clean and only needed linens for the pullout bed that were quickly provided. The bathroom had a light bulb out above the shower that was replaced quickly when I told the front desk. Unfortunately when they replaced the bulb that was enclosed in the fan they didnt take the time to vacuum the dust out of the fan vents. Having stayed next door at the Holiday Inn exprees 3 months ago I can say that in the future I will always try to book the Holiday inn. It was sold out therefore I had to stay at the Comfort inn. I just felt the Holiday inn was a nicer property with nicer rooms, a better breakfast selection and a much cleaner pool. The pool was cloudy at the Comfort inn. Another issue at this comfort inn was the electronic exterior door lock was broken so anyone could enter the hotel through the side door without a key, not a big deal to me but it is a big deal to others and if its there it should work. So in closing on a scale of 1-10 this place is an 8. Not perfect, the little details need attention. As of now Holiday inn next door is a better choice

Room Tip: Suites have 2 full beds and a twin pullout.
  • Stayed: June 2013, travelled with family
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Thank Deeeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Address: 3615 Commerce Pl, Hamburg, NY 14075-3638
Phone Number:
Region: United States > New York > Hamburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hamburg
Price Range: £65 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Conveniently located off I-90 just a short drive to downtown Buffalo, Buffalo Bills Stadium and the Hamburg Fair Grounds. Newly renovated in 2015 to enhance your stay. Enjoy our indoor heated pool, exercise room and business center. Take advantage of our mini fridges and microwaves in our suites. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Hamburg
Comfort Inn Hamburg
Hamburg Comfort Inn

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