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“A little disappointed:(”

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Comfort Inn & Suites
Ranked #4 of 8 Hotels in Hamburg
Reviewed 12 July 2014

We were looking for a place to stay for the night and let the kids swim for a bit. The good news is the room was nice and clean and had a pull out couch which was a plus. The negatives - there was smell of smoke in the hallways and it was really bad on the first floor. Luckily the room was smoke free. Also, the pool water was a little cloudy, not sure what it was from. We did let the kids swim because it did not look bad, but not the nice clear pool water I was expecting. Also, there was a bad odor as you walked through the fitness center on the way to the pool. In terms of service, it was a little lacking. No one was at the front desk when we arrived. After getting to the room, I called to get some sheets for the pull out and no one answered. When I called back 5 minutes later, I finally got a hold of someone. Then they never brought up the sheets. I ended up going down to get more towels and pick up the sheets. Finally the breakfast was OK, but had better for a similar priced room. To summarize, if you are just looking for a place to sleep, you should be OK but don't expect great customer service and concerned about the odors that were on the first floor.

Room Tip: Stay on the second floor - it did not have a strong smoke odor.
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  • Stayed: July 2014, travelled with family
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Thank Xsmokin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 - 81 of 161 reviews

Reviewed 5 July 2014

I have stayed several times in this hotel, I have always found rooms clean and staff friendly.The hotel is what is says it is, don't expect the Ritz. Getting a good nites sleep is what that offer, and that is what u get

  • Stayed: June 2014, travelled with family
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Thank fall3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

Had to ask for towels every day. Never left enough for three people. Told at the desk that they didn't have enough. What? No yogurt or sweets at breakfast early in the week, but had them closer to the weekend. Why? Paid the same on Monday as we did on Thursday. Entranceway and lobby needed a daily sweeping. Dirty. Pullout bed wasn't straightened out each day. Not up to Comfort Inn standards. Please get some employees with personality. Breakfast lady needs a clean apron.

Stayed: June 2014, travelled with friends
Thank moose444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2014

needed a quick overnight for our family. Clean, comfortable, friendly staff, good breakfast, but skip the pancakes. Just what I'd hope for from this level hotel. Could be a little less expensive, but otherwise, no complaints

  • Stayed: June 2014, travelled with family
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Thank Auntiem99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Coming back home to Western New York, we needed a place to stay for several days. I made a mistake by selecting another hotel which was a disaster. The Comfort Inn not only accommodated a change to better hotel, and the front desk staff there were amazing in professionalism and courtesy. We were there for the remaining 5 days and it was like a home away from home. There are several places to choose from in this particular area, but the Comfort Inn was surely the best choice ever!

Room Tip: The suites had a microwave and refrigerator to add to the convenience of a longer stay.
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  • Stayed: May 2014, travelled with family
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2  Thank Debra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Good hotel. Staff was helpful and friendly with the exception of the breakfast lady. No milk no eggs no bread filling it seemed to be a problem after asking for milk it seemed a huge inconvenience for her so I did not ask for anything else. Rooms clean. The pool was not available which should be on the website. Not sure when it will be available again.

  • Stayed: May 2014, travelled as a couple
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Thank kesrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

This is a decent spot fo rest after a day hiking water fly fishing for steelhead. It's inexpensive, the staff is friendly and the rooms are clean enough. It isn't fancy, but the beds are comfy, and it's perfectly located for a few days of fly fishing. We never do the breakfast here but it looks decent enough for a freebie.

Room Tip: It really doesn't matter here, although downstairs is a bit easier to deal with.
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  • Stayed: May 2014, travelled with friends
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Thank wkrupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Address: 3615 Commerce Pl, Hamburg, NY 14075-3638
Phone Number:
Region: United States > New York > Hamburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Hamburg
Price Range: £61 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
Conveniently located off I-90 just a short drive to downtown Buffalo, Buffalo Bills Stadium and the Hamburg Fair Grounds. Newly renovated in 2015 to enhance your stay. Enjoy our indoor heated pool, exercise room and business center. Take advantage of our mini fridges and microwaves in our suites. ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Hamburg
Comfort Inn Hamburg
Hamburg Comfort Inn

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