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“Poor customer service”

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The Inn Spot on the Bay
Ranked #1 of 2 Hampton Bays B&B and Inns
Reviewed 22 August 2006

Pluses:

- scenic location on water, but unswimmable
- nice beach nearby, within half mile walking distance
- clean rooms (but inconsistent clean up times. in four days our room was only tidied once)

Cons:

- terrible customer service. You feel as if you are putting the staff out if you ask for basic things i.e. clean towels, iron and/or ironing board, an extra blanket. Our towels were changed once in four days. (That is, after we got them). Dismissive.

- unprofessional: It took us more than 15 minutes to check in. Receptionist was on the phone and couldn't be bothered. Poor welcome. We were standing around waiting for her to finish, she was not apologetic. Little warmth or friendliness. The place is understaffed. Little effort made to make you feel happy and comfortable as a guest. No small things done to make the stay a memorable one.

- no phones in room

- only one towel per person, they don't "do" extra towels. And Bring your own beach towel, as they don't provide those either.

- only one key per room, no duplicates

- extra $50 charge per night for additional people in room. That is fine IF other sleeping accomodations are available...but no. No hideaways or cots. We ended up buying a blow up mattress. Unbelievable.

Overall: this place was sufficient, but at $150-$195 a night, we wished we had a better customer experience. If you book, know that you will be on your own with so-so service.

10  Thank tropicaltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (45)
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42 - 45 of 45 reviews

Reviewed 25 July 2013
Google Translation

Stayed: July 2013, travelled as a couple
Thank Rolf73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2010
Google Translation

  • Stayed: October 2009, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank neosalis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2010
Google Translation

  • Stayed: August 2009, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank crgebhardt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn Spot on the Bay

Address: 32 Lighthouse Rd, Hampton Bays, NY 11946-3222
Region: United States > New York > Long Island > Hamptons > Hampton Bays
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Hampton Bays
Price Range: £123 - £235 (Based on Average Rates for a Standard Room)
Number of rooms: 12
Official Description (provided by the hotel):
Our accommodations in the Main House include four beautifully appointed newly renovated suites with private baths and picturesque bay views. Each room contains a sitting area with a separate sleeping alcove, and comes complete with cable TV. All of our rooms are based on double occupancy, although some rooms can accommodate up to four people. Our rooms reflect the unique architectural style of the Main House with peaked roof lines and sloped ceilings. Our seaside villas which are adjacent to the Main House are ideal for couples or families. Our smaller villas, which sleep two, have a bedroom area and private baths, cable TV, and an indivudual deck with two chairs Our larger villas have one private bedroom, a living room area, private bath, full kitchen, cable TV, and an individual deck with two chairs. These villas sleep up to four people. ... more   less 
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Also Known As:
The Inn Spot On The Bay Hotel Hampton Bays
The Inn Spot On The Bay Hampton Bays, Hamptons, NY

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