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“Lucas Chocolate still good but not professional”
Review of Lucas candies

Lucas candies
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Attraction details
Recommended length of visit: <1 hour
Reviewed 31 July 2013

My family checked out the website for hours and listened to the hours on their recording. When we arrived after an almost two hour drive, they were not open!!! That's four hours of gas wasted plus a car load of disappointed people. Lucas, update your hours and be professional!
For a while we stopped getting Lucas as the flavor changed. They said they made it the same way as always. We are trying it again, just the pieces and using our own molds as there seems to be a lack of imagination in what Lucas is doing for holidays with new molds, pretty creations and the whole store appearance. We think they are resting on their laurels and not really interested in their shop. What potential they have but they seem uninspired.
The website is uninspired as well. This is sad because we always had Lucas for the holidays when I was a kid but we may be giving up soon.

2  Thank Lisabme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, Manager at Lucas candies, responded to this reviewResponded 7 January 2014

First I would like to extend my apologies for you traveling so far. We have informed our customers on Facebook, Online and via phone message that Lucas Candies is closed, Monday, Tuesday every week, and also closed in June thru August. We sincerely apologize for any inconvenience you have encountered.

As for the lack of imagination on our product, I am quite shocked by this as every year we add new designs, molds, and as much creativity we can.

The recipe HAS NOT CHANGED, in the 119 years we have been in business. There is absolutely no substitutions, or added flavoring.

We would love for you to give us another try.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 30 July 2013

We have always enjoyed in the past Lucas chocolate. Good place to pick up extras for nibbles and cooking. Have noticed that over time the sugar content has gone up as the chocolate taste has gone down. We planned a special drive down (2 hours) with Grandmother, two kids...to see the place, called in advanced, checked the website for hours and, you guessed it, they were closed. No sign advising us of a family emergency or some similar problem that I could at least forgive. Just blew us off. We called multiple times without getting any reason why. Unfortunately, they have lost a bunch of long term clients all because of their lack of professionalism and respect.
Bottom line: chocolate quality has gone way down as has the service.

1  Thank EpicureanEater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie B, Manager at Lucas candies, responded to this reviewResponded 7 January 2014

We are sorry for the inconvenience that our hours caused you. We notify our clients via, website, facebook and phone message that we are closed during the months of June through August. Our opening day is mid September.

As far as the chocolate sugar, I can assure that the recipe has not changed in 119 years that we have been in business.

We thank you for your long patronage and hope that you will give us another try.

Again we apologize for you inconvenience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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