I have stayed at this hotel 4 times over 4 years. The first 3 stays were great. Staff was great, Breakfast was good, complimentary dinner on certain nights was a nice touch, rooms were perfect.
The fourth stay - something was different. I'm not sure if the hotel manager was away or what, but several little things were severely neglected. For instance- The public restroom near the lobby was in terrible shape. It was reported to the front desk numerous times, but was not tended to for over a full 24hrs. In the large gathering/dining room next to the lobby there are large trash cans. Two nights, the trash was left overflowing from dinner service until the next morning. Still the rooms were great, but like I mentioned, something was going on...
I wouldn't hesitate to stay again, as I hope this last stay was just a freak set of circumstances.
- Official Description (provided by the hotel):
- Welcome to our cozy all-suite hotel in Rochester, New York. Enjoy complimentary breakfast each morning and spend the evening with us Monday through Thursday for the evening reception. Each suite has a fully equipped kitchen with a full size refrigerator, stove top and plate-ware to make you feel at home. Stay connected with friends and family with complimentary internet access. Located only six miles from the airport, our hotel is in an ideal location for easy travels. We are pet friendly (non refundable $75.00 pet fee). ... more less
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- Also Known As:
- Homewood Suites By Hilton Rochester / Henrietta Hotel Rochester
- Hilton Rochester
- Homewood Rochester
- Homewood Suites Rochester Henrietta
- Rochester Homewood Suites