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“Modern, clean and spacious”

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Red Roof Inn Rochester Henrietta
Ranked #11 of 17 Hotels in Henrietta
Reviewed 7 July 2014 via mobile

First of all, any hotel were they have wood flooring instead of carpet, big thumbs up!!!
We stayed here overnight on our trip to the Falls. Only paid 60 dollar, wasn't expecting nothing too fancy.
Did we get a surprise! What a large, open room. Nice colors and atmosphere. The bed was amazing!

Definitely great to stay, friendly reception too! Two thumbs up!!!

Stayed: July 2014
1  Thank 1983_lilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this reviewResponded 10 July 2014

Thank you for your "two thumbs up" review. We have had many positive comments on our beds. Many people state they had the best nights sleep in a long time. Thank you for staying with us and we look forward to your next visit.

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Reviews (274)
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137 - 143 of 274 reviews

Reviewed 5 July 2014

I like to shop at five below. The malls in Rochester are great. I stay at red roof because its the best hotel to stay at for a great experience at a low price.B right rooms and always a place to park.

  • Stayed: April 2014, travelled with family
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1  Thank blkwido1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this reviewResponded 10 July 2014

Thank you for taking the time to write such a nice review. The staff will be pleased to hear that you think our Red Roof Inn is the best hotel to stay in. Thank you for staying with us and we look forward to your next visit.

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Reviewed 2 June 2014

very nice property and nice business class room. front desk was excellent while checking in and the cleaning crew were awesome.actually tipped them upon check out.location wise great very close to restaurants and right next door to a mcdonalds and a tim hortons! will be staying there next year again!!!!

Room Tip: ask for business class.
  • Stayed: May 2014, travelled on business
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4  Thank raymond w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

Stayed this past weekend. First room #400 had stains on bedspread hair in the,sink,tub and floor. Heater vent was broken and more dirt on it then my car. Room had a very musky smell to it. Ask to move was told no other rooms. Girl just was unfriendly and did not care. Next day moved to another room. Not as dirty but hair all over. Would not stay here again.

  • Stayed: May 2014, travelled with family
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4  Thank bls137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

We have stayed in this hotel for 6 years, because our kids have been going to college nearby. Over those 6 years, the prices have more than doubled, but the service had been consistent and fine - until recently. I had to attempt to check in twice. I called the day before to see if we would be able to check in a little early. They told me on the phone that they were sold out, but we could get a room early if one was ready early. Fine. We stopped before our event to see if we could get a room and were told we absolutely could not check in before the check-in time, because they don't allow that. She didn't offer any pleasantries and didn't even answer half the time when spoken to directly. The floors in the "newly remodeled" rooms are sticky, and the "new" bedspreads are covered in stains - like a dozen stains each. We took them right off the beds. Disgusting. Had any other hotels had rooms, we would have moved. Won't stay here, again.

Room Tip: Guessing they are all dirty.
  • Stayed: May 2014, travelled with family
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2  Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamPeri, Manager at Red Roof Inn Rochester Henrietta, responded to this reviewResponded 15 May 2014

I want to thank you for staying with us for the last six years. Let me apologize for the confusion you encountered during your attempt to check in. I am disappointed to hear our staff member did not give you the normal service we extend to our guests. We take pride in giving our guests excellent service and we failed to do so. This will be addressed with the entire staff. I will also discuss the stained duvet with our housekeeping department. Again, I apologize for any problems you encountered during your last stay with us and hope you will give us another chance in the future.

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Reviewed 3 May 2014

The housekeeping service was good in terms of providing a cleaning service every day. The costumer service was bad, you pay for superior room which includes "in room coffee" and not having coffee machine in the room, costumer service/front desk not helpful they have their own excuse on this- "previous costumer broke a coffee machine, so you as a new costumer should pay for it- be without coffee machine, b/c they can't provide replacement." In another word you pay for something that you won't get.

  • Stayed: April 2014, travelled as a couple
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1  Thank AAA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this reviewResponded 7 May 2014

Thank you for staying with us and writing a review about your stay. We appreciate that you mentioned the good job our housekeeping staff did in providing you with a clean and comfortable room. I am troubled by your comments about the lack of customer service from the front desk. Let me start by simply apologizing for the way your situation was handled. This is not the norm at our Inn and I can assure you it will be addressed and corrected immediately. We have policies in place to ensure that all rooms are ready for our guests when they arrive and I am sorry that we failed to execute on those policies. We appreciate your comments and I will share them with my staff so that we can provide every guest the outstanding customer service Red Roof Inn guests deserve.

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Reviewed 2 May 2014 via mobile

Great service,Great price,Great stay, really couldnt ask for anything more. There may be a couple things you could complain about but if you call the office theyll fix what ever it is right away. The front desk clerks(especially Janae) are so kind friendly and hospitable they really make a point of providing everything you need. They themselves make it worth the pay!

  • Stayed: April 2014
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1  Thank honestMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamPeri, General Manager at Red Roof Inn Rochester Henrietta, responded to this reviewResponded 7 May 2014

Thank you for choosing us and taking the time to write a review about your experience. We appreciate you mentioning our Great Price and your Great Stay. I will make sure to share your comments with all of my staff including Jenee. I know that my employees appreciate it when a guest takes time out of their busy schedule to let them know they are doing a good job. Once again, thank you for staying with us and we look forward to seeing you again real soon.

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Additional Information about Red Roof Inn Rochester Henrietta

Address: 4820 W Henrietta Rd, Henrietta, NY 14467-9357
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 17 Hotels in Henrietta
Price Range: £47 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Rochester Henrietta 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Red Roof Inn Rochester Henrietta Hotel Henrietta
Red Roof Inn Henrietta
Henrietta Red Roof Inn

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