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“This was just ok”

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Country Inn & Suites By Carlson, Rochester-Henrietta
Ranked #8 of 17 Hotels in Henrietta
Reviewed 18 March 2014

I usually stay at a hotel in downtown Rochester, but decided to try the Country Inn and Suites because of the convenience of getting to Auburn very early the next morning. The staff was friendly, the room was clean and comfortable, there was even a fan in the bathroom, which is rare these days, but the heater in the room was extremely loud when it cycled on. I turned the thermostat down to 62 degrees, but it still came on several times and woke me during the night. The hot breakfast items were truly inedible. I could hear the ice machine just down the hall running constantly. If you're looking for clean and convenient, you'll be fine. If you need quiet, consider elsewhere.

Stayed: March 2014, travelled solo
Thank Granville25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 18 April 2014

We first of all want to thank for taking the time to review your recent stay with us. We cannot apologize enough that your stay was just okay, this is unacceptable to us and we want every guest to have an extraordinary stay at our property. We truly apologize about the inconveniences you faced and we hope you will give us another chance in the future to show you a much better and much quieter stay.

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385 - 391 of 664 reviews

Reviewed 2 March 2014

The staff was very helpful and the rooms very clean and well appointed. The suite with parlor was very nice and comfy. The breakfast was industrial, but worth the cost....free. It is your usual solid County Inn and Suites.

Stayed: February 2014, travelled with family
Thank Greggb148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 3 March 2014

Thank you so much for your wonderful review of our property, your kind words mean a lot to us. We are so glad you found the staff so helpful and enjoyed the suite you stayed in. We hope to see you again soon!

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Reviewed 28 February 2014

The hotel itself was very creaky, perhaps due to poor construction. The hallway floors creaked a lot. I could hear the person in the next room turning over in bed. Another guest was complaining how noise above them kept them awake all night and they were on the top floor!
The free breakfast was not very good. It was the usual standard fare, but not sure what the egg patty was supposed to be. We ate but felt like it wasn't settling well. Not sure why. There's a Tim Horton's just down the road where I would rather pay money than have the "free" breakfast.
But as far as the rooms and the service, excellent.

  • Stayed: February 2014
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Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 3 March 2014

Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize about the noise you heard from the rooms around you. Your feedback helps us prevent situations such as this in the future. Again we truly apologize about this and we hope you will give us another chance if you are in the area again.

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Reviewed 19 February 2014 via mobile

The kids and I enjoyed ourselves. Rooms are comfy and clean; coffee pot was not clean, but replaced promptly by front desk. Breakfast/Evening reception room was cramped, had extra seating for dining but was closed off. Staff was courteous and welcoming. Pool was veer clean.

Stayed: February 2014, travelled with family
Thank Sueddaht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 20 February 2014

Thank you so much for taking the time to review our property. We greatly appreciate your feedback and we are so glad you enjoyed your stay with us. I am so sorry about the coffee pot in the room and I am glad they were able to replace it right away for you. We hope to see you agian soon next time you are in the area!

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Reviewed 29 January 2014

Spent two nights there while visiting colleges with my child. The rooms were comfortable, clean and centrally located to where we needed to be.
The staff was friendly and helpful in answering questions about the area.
Breakfast was free; nothing special, but fresh and prepared us for our day out in the cold (nothing like a nice hot cereal when you are dealing with the Rochester winter weather.)

  • Stayed: December 2013, travelled with family
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1  Thank revrpb619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 31 January 2014

Thank you so much for choosing our hotel for your college search in the Rochester area. We appreicate your wonderful review of your stay with us. We are so glad you enjoyed your time here and were able to utilize so many of our wonderful amenities. We hope to see you again if you choose a college in this area!

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Reviewed 26 January 2014

Was in town for a long weekend youth hockey tournament. The Country Inn & Suites was a perfect place for the weekend. The staff was friendly and welcoming. The complimentary breakfast was hot and had something for the whole family. The hotel is very close to any amenity you would need. We stayed in a suite room with 2 queens beds and a sleeper sofa. The room was very spacious and clean. I would highly recommend this location.

Room Tip: The suites have a separate bedroom that is all the way to the rear of the hotel and completely isola...
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  • Stayed: January 2014, travelled with family
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1  Thank amjs13501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 28 January 2014

Thank you so much for your wonderful review of your stay with us. We greatly appreciate your kind words. We are so glad you enjoyed our large family suite and our complimentary hot breakfast. We hope to see you again if your in the Rochester area!

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Reviewed 24 January 2014

I have been staying here, off and on, for the past 4 years, while my daughter and her best friend have been students at RIT and U of R. We sometimes are here every few weeks for a night or two, or at least several times a year. I would NEVER even consider staying at another hotel in Rochester, and have even changed my trip dates when this hotel was full rather than have to go anywhere else. I have stayed in the same room every time, and often joke with the staff that they should put my name on the door!

I always stay in a queen suite on the first floor, which has 2 queen beds in the bedroom, with a TV, and a full door to separate it from the living room area. The living room has a sleep sofa, mini-fridge, sink and microwave, coffee maker, ironing board/iron, and TV. The room is consistently clean and fresh smelling. The beds and pillows are so comfortable that I look for excuses to travel to Rochester just to sleep in them! The bathroom has a tub/shower, large wall mirror, excellent lighting, and a hairdryer.

The front desk and housekeeping staff are wonderful and very accommodating. If you need information on local attractions or restaurants, etc., the front desk staff will go out of their way to assist you. Whenever I have had the breakfast that is offered, I have been very satisfied with the offerings and quality of the food.

This charming hotel is very inviting and warm, and has an exercise room, indoor pool, some rooms with whirlpools, and a business center. There are freshly baked cookies at the front desk, coffee and tea available in the lobby, a breakfast room, meeting rooms, and laundry facilities for the guests.

I have stayed in excellent hotels all over the world and honestly have to say that this one is at the top of my list. This hotel is really just a perfect place to stay! I couldn't ask for a better location or more comfortable hotel. It truly is the best!

  • Stayed: January 2014, travelled solo
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1  Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CountryInnRochester, Manager at Country Inn & Suites By Carlson, Rochester-Henrietta, responded to this reviewResponded 27 January 2014

I cannot begin to thank you enough for the wonderful, detailed, and heartfelt review of our hotel. It truly means a lot to us that we have been your home away from home while visiting your daughter and her best friend. We are so glad you enjoy all of our wonderful amenities and that we make you feel so at home when you arrive. We value your loyalty to our hotel. Thank you again for these kind words and we can't wait to see you again soon!

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Additional Information about Country Inn & Suites By Carlson, Rochester-Henrietta

Address: 4635 W Henrietta Rd, Henrietta, NY 14467-9355
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Henrietta
#4 Family Hotel in Henrietta
Price Range: £33 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Henrietta 3*
Number of rooms: 77
Official Description (provided by the hotel):
Country Inn & Suites Rochester South features a spacious two-story lobby with an elegant fitness center. For our corporate guests there is a 24-hour business suites, one-room suitesand meeting room facilities. Complimentary breakfast, free local calls & free high-speed Internet in all guest-rooms. Whether on vacation, honeymoon, attending a meeting or a business trip, we have a perfect room for you to relax. ... more   less 
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Also Known As:
Country Inn & Suites-Rochester Henrietta Hotel Henrietta
Country Inn And Suites-Rochester Henrietta
Country Inn Rochester South
Country Inn Henrietta
Henrietta Country Inn

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