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“Very comfortable and accommodating”

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Home2 Suites by Hilton Rochester Henrietta
Ranked #2 of 17 Hotels in Henrietta
Certificate of Excellence
Reviewed 15 March 2014 via mobile

The family was there for state hockey playoffs and found the Home2 to be very easy to work with. We needed to check in after 8pm, which was not a problem, and check out after noon, again they were willing to work with that. They allowed our group to congregate in the lounge and bring our own food and drinks.

The sheets were the softest I've ever slept in-I wish I had them at home and the towels plentiful. The mini kitchen was useful to keep our leftovers from the very close restaurants and the "green" philosophy was refreshing. Definitely a place to stay.

Stayed: March 2014
4  Thank SonjaV1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 15 August 2014

Dear SonjaV1,
Thank you very much for writing a review about our hotel! We are very pleased to know we were able to accommodate you as best as possible. We look forward to having you as a guest in the future! Thank you and have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager

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Reviews (558)
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540 - 546 of 558 reviews

Reviewed 14 March 2014 via mobile

This is my second stay at this new hotel and would not be my last. The staff is friendly and helpful . The rooms are spacious and clean with a mini kitchen. Bed was very comfortable. I did not find the hotel loud as another reviewer commented. Breakfast was average although nice to have hard boiled eggs. The exercise room has nice variety of equipment all with personal tvs.

  • Stayed: March 2014
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4  Thank bikerhiker08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 15 August 2014

Dear Bikerhiker08,
Thank you for taking the time to write a review about our hotel! We are very happy to hear you enjoyed our hotel and will be staying with us again in the future! We look forward to serving you then and hope you have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

Everything I need to stay a month or two for a three night stay. Very nice, and best price of all the major hotel chains. Brand new everything and the fitness room was laid out great. Free laundry? This is great! Close to everything.

  • Stayed: March 2014, travelled solo
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Review collected in partnership with Home2 Suites by Hilton
4  Thank Jocelyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 15 August 2014

Dear Jocelyn A,
Thank you for taking the time to write a review about our hotel We are very pleased to hear you found our hotel to be great and they really enjoyed your accommodations. We look forward to serving you the next time you visit the Rochester area.

Sincerely,
Mitch DeMeyer
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

They have a few kinks to work out but a decent hotel. I didn't like not having a room cleanup on Saturday morning, but I guess I could have called an asked for it. Next time I'll do that. The door to our room was also very heavy and difficult to open. I love the idea of just having a shower.

  • Stayed: March 2014, travelled with family
    • Value
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Review collected in partnership with Home2 Suites by Hilton
4  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 15 August 2014

Dear Andrew S,
Thank you for taking the time to write a review about our hotel! We are pleased to hear you enjoyed your stay and we appreciate your honesty in your review. We have constantly been working to improve at the property and we look forward to providing you with top notch accommodations the next time you are in the Rochester area! Thank you and have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

I'd rate this hotel higher if the doors didn't slam shut on ALL exterior and interior doors. Also, the builders definitely didn't use enough insulation between rooms. It's a very noisy hotel. Even the stairwells were cheaply constructed. It felt like you'd fall through the floor with every step. Lastly, the bathroom sliding pocket door didn't have a handle and was difficult to use. With some big improvements, this hotel would be very nice.

  • Stayed: March 2014, travelled with family
    • Value
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Review collected in partnership with Home2 Suites by Hilton
2  Thank 364annm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 11 August 2014

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and appointment of our guestrooms and we will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Sincerely,
Mitch DeMeyer
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014 via mobile

Made our way to Rochester for a diving competition this past weekend and stayed at Home2 Suites. Great experience. We enjoyed the room with all the amenities you'd find at home. Mini kitchenette fully stocked with dishes and silverware, lots of storage shelves, large flat screen tv, king size bed and pull out sofa, roll around table. Perfect for extended stays! The best black out shades ever! Would definitely stay again. Didn't hurt that its a brand new hotel!!!!

Stayed: March 2014
4  Thank Deborah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 15 August 2014

Dear Deborah I,
Thank you for taking the time to fill out a survey about our hotel on Trip Advisor! We are very pleased to hear you enjoyed your stay and our overall accommodations! We look forward to serving you the next time you are in the Rochester area.

Sincerely,
Mitch DeMeyer
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2014

Stayed at the Home2 last Friday night. My husband and I were on a one night get away for a break from work. Check in was efficiently done by Mitch, and he recognized us as Hilton Honor members. Our floor was on the third floor. You could tell how new the hotel was by just looking at room. We had a junior suite with a nice size refrigerator, sink, dishes, coffee maker, ect. The bathroom only has a shower stall which I would have liked a little larger. The complimentary soap and shampoo are in the shower, as this hotel has gone green. A little different then we are accustom to but it was ok also. We would like a blanket for the bed as we were hot or cold all night and the "bedspread" is one of those thick and heavy comforters. We did not eat breakfast there so I can not comment on it. The signage for the hotel could be a little better as it is a congested area. We would definitely stay again

  • Stayed: March 2014, travelled as a couple
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4  Thank shadowmom68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this reviewResponded 15 August 2014

Dear Shadowmom68,
Thank you for taking the time to fill out a review about our property! I am glad you enjoyed your stay and that I was able to efficiently help you! We look forward to serving you the next time you are in the Rochester area! Thank you and have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton Rochester Henrietta

Address: 999 Jefferson Rd, Henrietta, NY 14623-3213
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Henrietta
Price Range: £86 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton Rochester Henrietta 2.5*
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