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“Convenient and Comfortable”

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Home2 Suites by Hilton Rochester Henrietta
Ranked #2 of 16 Hotels in Henrietta
Certificate of Excellence
Kingston, NY
Level Contributor
91 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Convenient and Comfortable”
Reviewed 29 June 2014

We selected this hotel for its convenient location and reasonable rate. In a previous era, the room would have been defined as an efficiency. In a City apartment it would be listed as a studio, But if you're looking for a separate bedroom, then the term "suite" might misdirect you (although there was a bedside curtain you could slide to cut off the view of the front of the room). It was an ideal location for a long weekend stay and the kitchen facilities - including a fair sized fridge - provided options a standard hotel room would not have.
The location is right in core of a suburban shopping district. Each traveler will have a different opinion whether this is a positive or negative. It worked for us. The bed was comfortable and we enjoyed good sleeping conditions. Like most hotel rooms, the a/c system just couldn't find a consistently ideal temperature and the unit being right next to the bed resulted in chilly toes while the far end of the room was a different climate.
Reviewers who called the Home2 Suites no-frills really undersold it. There is a free continental breakfast, a small fitness center, indoor pool and free wi-fi. In my world those are frills. If the take home shampoo bottles being replaced by pump dispensers of body wash and shampoo in the shower are a let down, so be it. The lack of daily scheduled housekeeping service is not so horrible. At the least the towels were replaced and more complete service was available by request.
To a person, the staff we encountered was courteous, efficient and very friendly. We enjoyed our stay and would surely consider this property if we returned to the Rochester area.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
5 Thank upthehudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 30 June 2014
Dear upthehudson,
Thank you for your review! We are very pleased to hear you enjoyed our amenities as well as the overall hotel. We look forward to serving you the next time you are in Rochester! Thank you again and have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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  • French first
  • German first
  • Polish first
  • Spanish first
  • Any
English first
Fairborn, United States
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 June 2014

The staff, especially morning crew, were very helpful and attentive! I LOVED being able to recycle during my stay! It was a HUGE plus! I would have liked a recycle bin in the room, but I was okay with bringing my recyclables down the hall. The room design was great, LOTS of storage, loved the movable tables, and having extra kitchen amenities. Only downside, which is minimal, was not having access to Netflix with wifi on bluray player. LOVED the bluray player, though!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
5 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 14 August 2014
Dear Michael B,
Thank you for taking the time to write a review about our hotel! I'm very pleased you enjoyed our green initiatives and your overall experience! We look forward to serving you in the future! Have a wonderful day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lexington, South Carolina
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 June 2014

Brand new hotel. Only 5 months old. American travels might describe their experience as "unique" or "different" because of the European influence. Everything from decor to Euro style fixtures (shower, toilets, etc.) and cleaning schedule are designed to be Eco-friendly. Overall a good experience at an affordable price.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jrrisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 24 June 2014
Dear jrrisk,
Thank you for taking the time to write a review about our hotel! We are very pleased to hear you enjoyed your stay and our overall layout and design of the property! We hope you choose to stay with us the next time you are in town! Thank you and have a good day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glen Ridge
Level Contributor
138 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 21 June 2014

If I could take these sheets home I would. Think of your favorite tshirt and put it on a king size bed, it was heaven. It was very reasonably priced and clean. The hotel itself if pretty new and has the concept to be hip and green. All the staff was very friendly except for the manager who was a little condescending to me (like I don't know how to work a waffle iron stupid). So lots of bright colors, green practices and a "healthy" breakfast.

About this breakfast think Hampton Inn but with OVERLY healthy items. The whole wheat and buckwheat pancakes were probably the most disgusting thing I every put in my mouth. The premade sandwiches that you can microwave were really not much better. So alas I settled for the most unhealthy thing they had a bagel. It was fine.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ahbaggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 24 June 2014
Dear ahbaggins,
Thank you for taking the time to fill out a review about our hotel! We really appreciate your feedback and are very happy you enjoyed your stay! We actually have our brand of sheets available for our guests to buy! The website where you can find this information is shophome2.com or by calling 855-466-3939. I'm sorry you did not enjoy our breakfast selections and we will use this feedback to provide our guests with more appealing options. As for the manager being a little condescending I greatly apologize. I am the person you mentioned in your review and I apologize if I came off that way. In no way did I mean to come off as so, and just want every guest to enjoy their stay as much as possible! I hope you choose us in your future travels. Have a great day!


Sincerely,
Mitch DeMeyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lititz, Pennsylvania
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 June 2014

This is one of the newer hotels in the area, best price for services and free wifi and breakfast in area, customer friendly, Not much else to say but aI need 200 characters ao I'll keep typing till I get to 200

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton

Helpful?
3 Thank b1xga8d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 24 June 2014
Dear b1xga8d,
Thank you for taking the time to write a review about our hotel! I do apologize regarding the amount of characters it requires to write a review. We are extremely pleased you think we are the best hotel in the area! We appreciate your feedback and look forward to having you as our guest the next time you are in town! Thank you and have a good day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 June 2014

We were looking for a place to stay overnight between New York and Toronto that was conveniently located and chose this Home2Suites, which, we learned, is a new kind of hotel for Hilton. It seems to be a "no-frills" version of a suite hoteI - starkly furnished rooms with a highly efficient use of space. I would say they have some improvements to make, particularly in their service, which is also "no-frills" ,at best. When we arrived there was no one at the registration desk; a sign said to dial a certain number to alert the staff - that number led to a recording and nothing more.
When I finally checked in, I was charged significantly more than my confirmed rate; I was told this was standard in case I purchased "incidentals" but no one could explain how they determined how much to charge. In fairness, I will say that after some discussion the following morning my confirmed rate was agreed to.
The hotel is new and clean, and well-located near the NY S Thruway, but I do not think I will choose it next time I travel this route.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grandma1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 16 June 2014
Dear Grandma1601,
Thank you for taking the time to write a review about our hotel. I apologize for the inconveniences you experienced during your stay. We pride ourselves in providing excellent service and I'm sorry we fell short of your expectations. If you travel to Rochester in the future I would like to set up your accommodations personally. I can be reached at the hotel directly by one of the methods below. Thank you and have a great day!

Sincerely,
Mitch DeMeyer
Assistant General Manager
Ph-585-272-0090
Email- mitch.demeyer@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 June 2014

My wife and I were in Rochester to celebrate two birthdays, hers & a granddaughter. We thought we'd try the Home2 for the first time. Once there we discovered there was a patio with grills that could be used so we had our daughter and family over for a steak barbecue & birthday cake there. The kids swam in the pool. We didn't use the exercise room but it looked very clean with the normal equipment. There was also another outdoor area with couches & chairs around a gas fire pit. The room was great with king bed, standard bath (no tub but we like showers anyway). This is a long term type of hotel with a 3/4 refrigerator, dishwasher, sink, full size microwave. The kitchen was stocked with plates, cookware, silverware, etc, although we didn't really use it. Front desk staff and all other employees were very friendly and helpful. There are many restaurants and stores within walking distance. Great place to stay for a weekend or longer term.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rebeat0914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Home2SuitesManager, Manager at Home2 Suites by Hilton Rochester Henrietta, responded to this review, 16 June 2014
Dear rebeat0914,
Thank you very much for taking the time to write a review about our hotel! We are extremely pleased to learn you enjoyed our outside BBQ for your family event. I'm also glad to hear our staff was friendly and accommodating! I hope you choose to stay with us in the future. Have a wonderful day.

Sincerely,
Mitch DeMeyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton Rochester Henrietta

Property: Home2 Suites by Hilton Rochester Henrietta
Address: 999 Jefferson Rd, Henrietta, NY 14623-3213
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 Hotels in Henrietta
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Home2 Suites by Hilton Rochester Henrietta 2.5*
Reservation Options:
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