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“OCC Women's Lacrosse 2012”

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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #3 of 16 Hotels in Henrietta
Certificate of Excellence
Syracuse, New York
1 review
“OCC Women's Lacrosse 2012”
Reviewed 15 May 2012

I want to express my appreciation for the hospitality and service we received during our stay last weekend. Our team expecially would like to thank Lisa, Luis Rael, and Preston who were our waitress, waiter and cook for the outstanding job they did with breakfast and dinner. Lisa, thanks again for your words of encouragement and positive attitude. The stay was concluded with a 6 to 5 victory over Monroe CC and a national championship. We look forward to staying here next year. Thanks again.
Tom MacDonald
OCC Women's Lacrosse Coach

  • Stayed May 2012, travelled on business
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Helpful?
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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564 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Milford, NH
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 May 2012

As the parents of a U.of Rochester student, we have had the opportunity to try a few different hotels in the area. This one is the best bang for the buck. Even though it's on Jefferson Rd. near busy shopping areas and restaurants, inside It's nice and quiet. It's a large, well kept facility. The rooms were clean and comfortable, and the staff was so friendly. We really liked the hot breakfast buffet. The omelettes and waffles were great, but if those aren't your thing - there are plenty of other items to choose(hot and cold). Lisa W. waited on us in the breakfast room on Mother's Day and truly made us feel special.

Room Tip: Although rooms are fairly sound proof. You can hear people when they're in the hall - so if you...
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  • Stayed May 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank GraniteStateMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brantford, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 May 2012

Stayed one night while shopping in the area, very clean rooms, large bathrooms with great showers.

Lisa and her crew at the breakfast buffet are wonderful,you can tell they love what they do. The customers satisfaction is always the #1 concern and the food was by far the best I have had at a hotel.

As an added bonus there are 2 fantastic restaurants right next door.

1) Bogaloo Creek Steakhouse, did not eat here but heard it was great.

2) Sticky Lips BBQ and Juke Joint, the best BBQ I have ever eaten the Brisket, catfish, fried chicken, pulled pork and ribs were all done to perfection.

Room Tip: we stayed in a suite on the second floor and experienced no outside noise.
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  • Stayed May 2012, travelled with family
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Danny828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oneonta, New York
2 reviews
Reviewed 13 May 2012

The Rochester Holiday Inn Marketplace was what anyone might expect for a well run hotel; clean, friendly, fitness center, pool. But, what really made my stay special was the incredible breakfast provided free. Lisa and her crew dished up such a large dose of friendliness and joy it kept me going all day. The omelets made to order were superb as well as the
waffels. If you need to stay in Rochester, stay here for the breakfast.

  • Stayed May 2012, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hornell, New York, United States
Level Contributor
3 reviews
Reviewed 12 May 2012

Lisa, Luis and Rael made our breakfast a wonderful treat! They are very friendly and very attentive...Our meal was wonderful thanks to their dedication and friendliness .... "best coffee in Rochester" (quoting Lisa) !!!!

  • Stayed May 2012, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Martha1254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2012

Lisa is a fabulous person , great "asset " to your hotel dining area. She is friendly , professional, and extremely hard worker. At the time that we were there, she was the only person working in the dining area, serving , cleaning and w/ a big smile on her face making sure that everyone has everything and making them feel like " you are home " !!!!!!!

  • Stayed May 2012, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank utazo65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
1 review
Reviewed 6 May 2012

After traveling in from Buffalo and our car breaking down...the Holiday Inn shuttle came to our rescue and picked us up and took us (and a whole car full of stuff, car seats, strollers, luggage) back to the hotel and to our room! Driver was very nice and helpful, wish I had his name to list!
The suite was wonderful and we enjoyed our stay overnight. The next morning the complimentary breakfast was just amazing...the staff Lisa, Rael, Tsege and Juan did a fabulous job making sure we were situated with our one and four year old, brought us coffee and juice and continuously followed up with us to make sure everything was going great. Thank you for being so personable...this really turned a not so great weekend into a better trip!

Room Tip: The king suite was a great fit for a family of four and them some! Loved the huge walk-in shower an...
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  • Stayed May 2012, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miche N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Property: Holiday Inn Hotel & Suites Rochester - Marketplace
Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Henrietta
#2 Family Hotel in Henrietta
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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