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“You can stay anywhere; but do not miss this place”

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Holiday Inn Hotel & Suites Rochester - Marketplace
Ranked #4 of 17 Hotels in Henrietta
Certificate of Excellence
Reviewed 26 January 2014

Just stayed here this weekend. Weather was cold room was warm, quiet and bed was comfortable. Shower had plenty of hot water. There could many places that sound like this. But, nobody has a breakfast like this place. We stayed here because of the unique omelette station, very different from standard boring breakfast. It was anything but boring. Breakfast area has about 2 dozen tables. They were mostly full and only one person was taking care of the entire place. I thought, Oh no. But that one person was Lisa. WOW. She bused table, sat us, drink orders taken and drinks brought quickly. We watched her in amazement as she took care of the entire room, talking to guests, especially the children. Her joy and enthusiasm were a great start to the day. The omelette and waffle made by Luis were great.
This is where we will stay anytime we are in the area. Hope Lisa and Luis stay there as well.

  • Stayed: January 2014, travelled as a couple
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Thank travelling_boomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 - 193 of 576 reviews

Reviewed 26 January 2014

Or room was average for this type of hotel but it was not cleaned very well. Hairs in tub, on toilet and what appeared to be mold staining on bathroom door frame. TV lineup sheet and service/greeting folder were sticky. The floor lamp didn't work and the heater, though set at 66, kept the room sweltering. The door chain/slider was missing.
The breakfast was good but the wait staff was intrusive including a room-wide announcement to tell everyone to give them a good review on tripadvisor (including a handout with web address and server names) and to tell us all they don't make much money.

  • Stayed: January 2014
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Thank 5turtles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Rochester - Marketplace, responded to this reviewResponded 10 February 2014

Dear 5turtles,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

This hotel was very clean, comfortable beds, and friendly staff. Free breakfast in the morning, we were thinking the usual stale muffins and cereal but this place rivaled any restaurant for their breakfast. Lisa was greeting and seating, cleaning and making sure that everyone had everything that they needed. There is an omelette station, Luis the chef cooks up an amazing omelette, eggs any style and waffles. Great place, will be staying again next time we are in town to visit the relatives.

  • Stayed: January 2014, travelled as a couple
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Thank mrsfayoumis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

My overall experience at this hotel was excellent but what really stuck out was the service I received at the free breakfast buffet by the omlette chef Lois and the waitress Lisa. Their customer service was outstanding. I wanted to leave them both a tip but I had no cash. I asked the waitress to charge a coffee to my credit card so that I could add a tip to it. She refused and said that if I walked out of there happy, that was good enough for her. Amazing!

Stayed: January 2014, travelled on business
Thank Rrangel64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

We chose this particular hotel because of the pool and the reviews on here about the breakfast. We were not disappointed! The pool was very nice and the breakfast was spectacular. Lisa was so helpful and made sure we had everything we needed at breakfast and the food that Luis made us was delicious. I would definitely recommend this hotel and we will most likely visit again. The room was very nice and clean and everyone we interacted with was very helpful. Two thumbs up!!

  • Stayed: January 2014, travelled with family
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Thank tongamonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Best stay and breakfast I have ever had in a hotel! Full omelet / waffle bar made to order. Luis and Lisa were the best hotel breakfast staff I have ever had and by far make this hotel a place worth staying. When we drop our son off at RIT, we stay here because of Luis's omelets!!!

They are not paying these two enough!! I gave two $20 dollar tips I was so impressed!!

Room Tip: Suites were really nice!!
See more room tips
  • Stayed: January 2014, travelled with family
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Thank ArmyNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

I have stayed here several times over the last couple of years. Lisa and Luis are great and the breakfast service is always a pleasure. The rooms are well kept and the housekeeping staff do a nice job. Suites work well when traveling with family.

  • Stayed: January 2014, travelled with family
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Thank Timfrombelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites Rochester - Marketplace

Address: 800 Jefferson Rd, Henrietta, NY 14623-3212 (Formerly Rochester Marketplace Inn)
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Henrietta
#2 Business Hotel in Henrietta
Price Range: £75 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Rochester - Marketplace 3*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles with free shuttle service for all of our business and leisure guests (some restrictions apply). Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more!!! Shopping anyone? Well, this hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!!! The Holiday Inn Rochester Hotel & Suites offers many amenities and services that will make your stay a memorable one including daily breakfast included with the rate, free DVD rentals, free high-speed Internet (wired and wireless), free local calls, fridge and microwave. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Marketplace
Holiday Inn Rochester
Holiday Inn Marketplace
Rochester Holiday Inn

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