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“Nice Hotel - Friendly Staff”

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Doubletree by Hilton Hotel Rochester
Ranked #5 of 16 Hotels in Henrietta
Certificate of Excellence
Hudson, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice Hotel - Friendly Staff”
Reviewed 9 July 2012

The hotel was very nice with an indoor pool, jacuzzi and workout room all located in an atrium that rises through the middle of hotel. The elevators are glass and rise through the atrium. There is also a bar in the atrium and a bistro/restaurant on the premises. The staff at check in was very friendly and efficient. They even give you a warm homemade chocolate chip cookie. The rooms were fine once we figured out the A/C controls. There aren't any
mini-fridges so plan accordingly. You also get to use the Bally's Gym which is within walking distance. If you go to Bally's bring your driver's license and room key as they request an ID.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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756 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Wattsburg, Pennsylvania
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 July 2012

The staff was probably the most friendly and welcoming that I've had at any hotel I've stayed. The room was great - A/C worked great and was not noisy, HD TV, bathroom and beds were good, room was very clean. Pool/hot tub area was great, very enjoyable after a long weekend! Also used a conference room there for 3 days, conference facility was nice as well. The only thing I was dissapointed with was the $9.95/night internet charge - internet nowadays should really be included with the stay.

Room Tip: Don't worry about pool noise if you choose a room on the "atrium" side - it was quiet...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewes, Delaware
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 June 2012

Air conditioner very noisy. Wolgang Puck coffee maker leaked boiling water all over base. No regular tea bags available, Earl Grey and Chamomile only. Charged $28 for two sweet rolls and coffee at breakfast. Beds were comfortable but made up in an unusual configuration. No hooks in bathroom to hang towels or clothes, had to throw towels on floor. Overall a pretty poor experience. Would not stay here again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anglous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsfield, Massachusetts
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 June 2012

What a gem. This hotel had everything inside and within walking distance needed. Staff was outstanding. Great food at cafe in enclosed atrium with a wonderful personable bar staff. Breakfast was a treat with made to order omelets and bu
Ffett. Rooms were well equipped and updated. Location was within walking distance to several chain restaurants and movie theatre and mall. The indoor pool and spa area was well maintained and a nice retreat.

Room Tip: Inside facing rooms got a little loud by the pool as the atrium echoed with kids in pool, but, very...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srfrgrl97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vestal, New York
Level Contributor
162 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 June 2012

I didn't stay at the hotel but we attended a conference at the Doubletree in Rochester recently. The location is convenient and it's a pretty hotel inside due to the atrium. But they were paving the parking lot which diminished entry options and when in the conference room itself - it wasn't pleasant. There was a horrible hummmmmm throughout the entire meeting that was very disturbing. They really should fix that feedback or heating/ventilation problem as it just made the event almost painful to attend.

Stayed June 2012, travelled on business
Helpful?
1 Thank smilingtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington, Kentucky
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2012

I recently stayed at this hotel for a family event, and overall it was very pleasant. The location is probably one of its strong points - right off 390 with its access to I-90 and other expressways, which enables you to get just about anywhere in the area with little problem. The room was comfortable and quiet, though a small refrigerator would be a nice amenity. The water pressure in the shower was quite poor and if you wanted to fill the tub you would be waiting a long, long time. The one glaring problem I saw was the lack of a cozy spot where you could sit and chat with friends. The atrium held a bar and had numerous seating options but it also held the pool so you were dealing with chlorine odor and noise if the pool was open. And for some reason, this whole area was VERY cold.

Room Tip: I would be leery of the suites that open to the atrium though the pool does have strict hours. No m...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, NY
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 June 2012

I stayed at the Doubletree on the occasion of my son graduating from RIT. I found the hotel to be convenient, clean, with nice amenities, and a helpful staff.
This was my second time to stay in this hotel and I would not hesitate to use it, again.
The cookies at check-in are delicious!!

Room Tip: Try to get a room that faces inside. Some outside street noise could be heard in my room. ex. loud...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M.Napora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Rochester

Property: Doubletree by Hilton Hotel Rochester
Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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