Not up to DoubleTree standard. HVAC smelled very strongly of mold and never fully cooled room. Broken toilet took a very long time to get fixed while trying to get ready for family wedding (taking place at hotel!) 1 of 2 elevators out of service at arrival and was still broken at checkout 2 days later. Staff outnumbered and overwhelmed by a large group of juvenile hockey teams and their parents. The children ran the halls screaming all hours and throwing ice they got from the ice makers while the parents leaned over the atrium halls, drank beer, and threw their empty cans onto the ledge below. While you can't blame the hotel for their patrons, if you're aware you're taking large crowds of children and parents like that, you have to prepare for it. Clearly someone needed to account for the additional staffing they'd need given how full - and rowdy - the hotel was. But they didn't. The staff members we ran into were all very nice and professional, especially maintenance, and were trying their best to handle the chaos, but they were completely outnumbered. Unpleasant stay. Would not return.
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- Also Known As:
- Doubletree Rochester
- Rochester Doubletree