We were generally pleased with the hotel amenities this past weekend. We knew that there was a hockey tournament so we were prepared for a little more noise and rambunctious children. We were however disappointed with the long wait at the elevators (didn't realize that one of the two was broken until I read the reviews). One of my two main complaints is that we had the breakfast buffet one morning and not one wait staff came over to us to ask us if we wanted coffee, juice, etc. or to take away our empty dishes. I guess my error was in telling them before we sat down that we had 2 free vouchers, so they probably thought we wouldn't be leaving a tip? Of course, that would not have been the case because I always tip on the full value of the meal whether or not I'm using a coupon, etc. So I gave them the vouchers at the front of the restaurant, complained about it and of course, left no tip. And it wasn't even that busy. But my biggest complaint is that you have to pay $10 per day for wi-fi in your room. It's not that I can't afford that, but all the hotels I've stayed in this year (at least 6 that I can remember) had free wi-fi in the rooms. It's become a common and expected amenity everywhere and I find it hard to believe that this one hotel cannot offer this service. It's almost to the point that you don't even have to ask if this service is offered when you book. But now I definitely will have to ask every time, even though I still believe that this is one of very few that don't have it!
- Official Description (provided by the hotel):
- Located off I-390 and north of the New York State Thruway, experience newly renovated guest rooms and convenient access to downtown Rochester at the DoubleTree by Hilton Hotel Rochester. Settle into a comfortable and spacious guest room. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree Rochester
- Rochester Doubletree