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Doubletree by Hilton Hotel Rochester
Ranked #6 of 16 Hotels in Henrietta
Certificate of Excellence
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“You get what you pay for! :-/”
1 of 5 bubbles Reviewed 14 November 2013 via mobile

The staff does try very hard to please it's guests, but there's only south you can accomplish in an old, antiquated facility like this. Our group of 50+ traveled from all over the northeast to this hotel. Pricing for our block of rooms was competitive. Food was mediocre. Walls between rooms are barely insulated and conversations can easily be heard thru walls. Lack of seals between banquet spaces is equally subpar. Bill was not ready when they said it would be, nor 24hrs later (and even then it was not a full bill, so other charges followed later). Finishes throughout are certainly outdated and most fixtures and hardware is dilapidated or broken. We meet twice a year, and would never come here again. We've had better stays at lower-priced Holiday Inns!

Stayed November 2013, travelled on business
Helpful?
Thank traceydee333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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744 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Turkish first
  • Any
English first
Nashville, United States
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

I'm a regular business traveller and spent one night at this hotel. The staff were welcoming, friendly and helpful (their restuarant recommendations were just what I wanted). The fitness room is very well appointed and the hotel has an excellent pool. My only peeve, and this is something that can't be fixed overnight, is that the elevators are on the opposite side of the hotel from the Reception desk / main entrance.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, United States
1 review
4 of 5 bubbles Reviewed 8 November 2013

Experience of stay was good. Room and bed is clean. Front desk was very polite and helpful. The only issue was there was some kids running and playing on the floor that I was on. The noise calmed down towards the night.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chee Ming W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, United States
2 reviews
2 of 5 bubbles Reviewed 8 November 2013

Unattended children run and scream through the halls at all hours; staff cannot seem to stop this. Room had dirty linens and dirty shower walls. Good price but you get what you pay for. Only stay here if you can sleep through anything and just want a base from which to head out. Any other purpose--like relaxing and enjoying the room for which you are paying--cannot be guaranteed and is likely to be spoiled.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bobbi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review, 11 November 2013
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the issues you encountered with noise and guestroom appointment. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and hope you will return to stay with us the next time you are in town so we may better demonstrate the quality hospitality you expect and deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, United States
1 review
5 of 5 bubbles Reviewed 8 November 2013

We stayed at this hotel because it was the location of a family party we attended. There were over 80 children at this event. I was impressed by the layout of the party area. It accommodated both adults and children. My only comment was that the staff had some difficulty getting 200 meals served.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Judith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pickerington, United States
1 review
4 of 5 bubbles Reviewed 6 November 2013

I stay at this hotel once every 4-6 weeks when I visit my Daughter who lives in Pittsford, NY. I think the hotel is excellent but I dropped it to very good on this trip due to an inconvenient fire alarm that went off early on Sunday morning and caused me to go out in the cold with my 3 year old grand son and another 8 year old. I'm not sure what the problem was but it was an inconvenience. The hotel can't prevent what the guests do and I assume it was something a guest did. Just passing along a note.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cameron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montreal, Canada
1 review
4 of 5 bubbles Reviewed 6 November 2013

Great hotel. The staff is very nice and theyfeel at home. The atrium make that you are outside when you the bar. The fitness room is simple but nice, airy and all the equipement is all new and in working order. The breakfeast was outstading

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Francois B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Rochester

Property: Doubletree by Hilton Hotel Rochester
Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hilton Hotels Direct, Expedia, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Doubletree by Hilton Hotel Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Rochester
Rochester Doubletree

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