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“family/kid/hockey friendly”

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Doubletree by Hilton Rochester
Ranked #3 of 17 Hotels in Henrietta
Reviewed 16 November 2013

Have stayed many times for hockey weekends. Great to work with parents and kids. Even gives a "hospitality room" for parents. We are looking forward to our next stay in Feb. Very easy to work with. Convenient location. Have a lot of businesses in the area. Close to rink.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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569 - 575 of 833 reviews

Reviewed 15 November 2013

The hotel is in a perfect location for hockey tournaments. Good value, friendly staff, clean facilities. The staff seem genuainley interested in you having a positive experience. Prices for the buffet breakfast were very good with the food quality also being good.

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Steven J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

Stayed here for an away game with our team and it was a great stay. Rooms were clean and comfortable though overall hotel amenities (common spaces etc) were dated.

Very convenient to ROC airport also.

  • Stayed: November 2013, travelled on business
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Thank mercergk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013 via mobile

The staff does try very hard to please it's guests, but there's only south you can accomplish in an old, antiquated facility like this. Our group of 50+ traveled from all over the northeast to this hotel. Pricing for our block of rooms was competitive. Food was mediocre. Walls between rooms are barely insulated and conversations can easily be heard thru walls. Lack of seals between banquet spaces is equally subpar. Bill was not ready when they said it would be, nor 24hrs later (and even then it was not a full bill, so other charges followed later). Finishes throughout are certainly outdated and most fixtures and hardware is dilapidated or broken. We meet twice a year, and would never come here again. We've had better stays at lower-priced Holiday Inns!

Stayed: November 2013, travelled on business
Thank traceydee333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

I'm a regular business traveller and spent one night at this hotel. The staff were welcoming, friendly and helpful (their restuarant recommendations were just what I wanted). The fitness room is very well appointed and the hotel has an excellent pool. My only peeve, and this is something that can't be fixed overnight, is that the elevators are on the opposite side of the hotel from the Reception desk / main entrance.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

Experience of stay was good. Room and bed is clean. Front desk was very polite and helpful. The only issue was there was some kids running and playing on the floor that I was on. The noise calmed down towards the night.

  • Stayed: November 2013, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Chee Ming W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

Unattended children run and scream through the halls at all hours; staff cannot seem to stop this. Room had dirty linens and dirty shower walls. Good price but you get what you pay for. Only stay here if you can sleep through anything and just want a base from which to head out. Any other purpose--like relaxing and enjoying the room for which you are paying--cannot be guaranteed and is likely to be spoiled.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Bobbi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, General Manager at Doubletree by Hilton Rochester, responded to this reviewResponded 11 November 2013

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the issues you encountered with noise and guestroom appointment. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience, and hope you will return to stay with us the next time you are in town so we may better demonstrate the quality hospitality you expect and deserve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range: £93 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Rochester 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Conveniently located directly off I-390 and north of the New York State Thruway, experience newly renovated guest rooms (August 2015) and convenient access to downtown Rochester at the DoubleTree by Hilton Hotel Rochester. Enjoy a warm DoubleTree chocolate chip-cookie on arrival and settle into a comfortable and spacious guest room. Stay connected with high-speed internet access at the large work desk. Our hotel offers a complimentary shuttle service to and from Rochester International Airport. The service also extends to sites within 5 miles of the hotel, including the University of Rochester, Monroe Community College, Rochester Institute of Technology and Strong Memorial Hospital. ... more   less 
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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