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“Great Hotel to stay”

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Doubletree by Hilton Rochester
Ranked #3 of 17 Hotels in Henrietta
Reviewed 11 December 2013

Hotel staff very nice and helpful. Location good, close to mall and restaurant. close to I90. Room very clean and bed very comfortable, quite room. Air condition a little bit loud. I would like to stay again.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Linyan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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543 - 549 of 818 reviews

Reviewed 11 December 2013

early morning before dawn the alarm in the hotel lets everyone leave the room based and stand outside to find out that the alarm is false and it happened many times before. how unprofessional is that. then looking down on my side of the bed I find a Syringe that must have been there for a long time or could be the person before us. the hotel did not react at all when I mentioned this as well.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Nicolas Michele M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

During my recent stay at the Doubletree in Rochester N.Y. my carpet was a mess. I had to have housekeeping come up and vacuum. They were surprised what a mess the room was. The front desk manager reduced my nightly stay in half.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick M, General Manager at Doubletree by Hilton Rochester, responded to this reviewResponded 11 December 2013

Sean,

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

Thank you,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Great stay. Highly recommend. Was there for a hockey tournament. Very well organized. Good activities for the kids. Was not disappointed. Good location. very easy to get to. My son did not want to leave. Will be staying at the hotel again next year for the same tournament. Might stay for a week in the summer time vacation.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

Had problem with original room in which we were placed, but hotel staff bent over backwards to accommodate us once the problem was identified to them. We hae stayed three times at this hotel, each during massive hockey tournaments (only once as participants) and the hotel managed the masses extremely well. A bit of mayhem and noise, as would be expected, but very well managed by staff with everyone, including the crazy hockey players, happy.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

I had to find a hotel after midnight without a reservation. This place had vacancy! The check-in was fast and very pleasant. The price per night was good, I received a discount as a Hilton Honors member. I got a good clean room and slept well. The hotel has a very nice lobby with a bar and it is very close to the highway. Great place to have a quick business meeting.

  • Stayed: September 2013, travelled on business
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Thank Al K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

The staff at check in was nice and very helpful. The hotel and room was clean and well furnished. The food (breakfast) at the restaurant was good. The room was well furnished and somewhat spacious. My only complaint is that the bar is just outside of all of the rooms. They played music until 3:00 in the morning and people were there talking. This noise was so loud in the room that I was unable to sleep at all.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Mark W B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range: £100 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Rochester 3.5*
Number of rooms: 247
Official Description (provided by the hotel):
Conveniently located directly off I-390 and north of the New York State Thruway, experience newly renovated guest rooms (August 2015) and convenient access to downtown Rochester at the DoubleTree by Hilton Hotel Rochester. Enjoy a warm DoubleTree chocolate chip-cookie on arrival and settle into a comfortable and spacious guest room. Stay connected with high-speed internet access at the large work desk. Our hotel offers a complimentary shuttle service to and from Rochester International Airport. The service also extends to sites within 5 miles of the hotel, including the University of Rochester, Monroe Community College, Rochester Institute of Technology and Strong Memorial Hospital. ... more   less 
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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