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“Somewhat tired but the staff make up for it”

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Doubletree by Hilton Hotel Rochester
Ranked #4 of 16 Hotels in Henrietta
London, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Somewhat tired but the staff make up for it”
Reviewed 11 January 2014

Somewhat tired hotel. My room faced the atrium, so it was particularly dreary. BUT the staff at this hotel were consistently and genuinely warm and accommodating. The breakfast offerings as well as room service were quite tasty.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevinam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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770 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Turkish first
  • Any
English first
New York City, New York
1 review
Reviewed 10 January 2014

Long wait at the registration counter upon arrival Small and depressing room with old GE AC/Heating unit in the exterior wall not able to cope with winter cold ... High fan setting all night ... Noisy ... Impossible to sleep Depressing Atrium ....

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank GMehlman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Williamsport, PA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 January 2014

A great property with wonderful staff. But on the weekends can be overrun by youth ice hockey players. Not a good place for responsible adults when they take over the hotel. Questionable weekend meeting site for the same reason.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, NY
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 January 2014

Clean, excellent accomodations. Beautiful hotel. We stayed here on New Years Eve following my nephew's wedding. Hotel shuttled us to reception site and back. Breakfast buffet was very good. Employees were very accomodating when we forgot to pack some items. Hot chocolate chip cookies when we checked in were an extra treat.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Duchess49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CORTLAND
2 reviews
Reviewed 1 January 2014

I believe Double Tree should offer free wifi in the guest rooms, it is a necessity. The beds are very small many hotels offer queen beds at the same price, and free continental breakfast would be a great feature. We have stayed at the Double Tree in late December for several years now, next year I'm going to check other hotels in the area before booking our stay in Rochester.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank NANCY C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaker Heights, Ohio, United States
1 review
Reviewed 30 December 2013

The Double Tree experience was wonderful. The front desk service for check-in was very fast and efficient. It was a quiet, restful stay. The surprise of iced cookies on Christmas Eve was a plus. The quiet retreat from the holiday rush made the family gatherings even more enjoyable.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Diane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 December 2013

We had our Annual Christmas party for our Realtors Association here and it was perfect! My wife and I decided to stay overnight after the party and it was a good decision. The staff are exceptional! The food was great! The facilities were super!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Doubletree by Hilton Hotel Rochester

Property: Doubletree by Hilton Hotel Rochester
Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Phone Number:
Region: United States > New York > Finger Lakes > Henrietta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Henrietta
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree

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